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标题: 希捷将免费提供缺陷硬盘的修理和数据恢复工作 [打印本页]

作者: whateveru 时间: 2009-1-17 12:28
标题: 希捷将免费提供缺陷硬盘的修理和数据恢复工作
本帖最后由 whateveru 于 2009-1-17 13:18 编辑

在希捷Barracuda 7200.11硬盘被曝出有缺陷问题后,希捷发布了一个Firmware更新,但直到今天,公司发言人才公布了维修政策.
希捷将免费维修缺陷硬盘产品,同时包恢复硬盘数据,用户需要在网站将硬盘型号,序列号,当前固件版本号进行登记,希捷回复后会引导用户修理工作,并且数据不会丢失,本次维修政策涵盖1.5TB,1TB,750GB,640GB, 500GB, 320GB,160GB版本的Barracuda 7200.11硬盘,还有一部分出问题的迈拓和ES.2型号,以下是希捷原文:

Seagate has isolated a potential firmware issue in certain products, including some Barracuda 7200.11 hard drives and related drive families based on this product platform, manufactured through December 2008. In some circumstances, the data on the hard drives may become inaccessible to the user when the host system is powered on*.
As part of our commitment to customer satisfaction, we are offering a free firmware upgrade to those with affected products. To determine whether your product is affected, please visit the Seagate Support web site at http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931.
Support is also available through Seagate's call center: 1-800-SEAGATE (1 800 732-4283)
Customers can expedite assistance by sending an email to Seagate (discsupport@seagate.com). Please include the following disk drive information: model number, serial number and current firmware revision. We will respond, promptly, to your email request with appropriate instructions. There is no data loss associated with this issue, and the data still resides on the drive. But if you are unable to access your data due to this issue, Seagate will provide free data recovery services. Seagate will work with you to expedite a remedy to minimize any disruption to you or your business.
For a list of international telephone numbers to Seagate Support and alternative methods of contact, please access http://www.seagate.com/www/en-us/about/contact_us/
*There is no safety issue with these products.

补充:受影响的型号

Barracuda 7200.11
ST31000340AS
ST31000640AS
ST3750330AS
ST3750630AS
ST3640330AS
ST3640630AS
ST3500320AS
ST3500620AS
ST3500820AS
ST31500341AS
ST31000333AS
ST3640323AS
ST3640623AS
ST3320613AS
ST3320813AS
ST3160813AS

Barracuda ES.2 SATA
ST31000340NS
ST3750330NS
ST3500320NS
ST3250310NS

DiamondMax 22
STM31000340AS
STM31000640AS
STM3750330AS
STM3750630AS
STM3500320AS
STM3500620AS
STM3500820AS
STM31000334AS
STM3320614AS
STM3160813AS

作者: 蓝色记忆 时间: 2009-1-17 12:34
希捷，我曾经那么的推荐你，是你忠实的粉丝
希望在2009年不会看到你被西数收购...
感觉你现在极像IBM和迈拓出事以前的样子

作者: quzhihao26 时间: 2009-1-17 13:13
没有1TB的?

作者: Planeswalker 时间: 2009-1-17 13:19
3# quzhihao26
怎么能没有……
ST31000340AS
ST31000333AS

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