坑人的戴尔。！

mikeee47146

戴尔相当不厚道。！买了C521，居然配的是球面的显示器。！配件单上只写17英寸彩色显示器，可配的时候压根就没想到居然还有不是纯平的。！球面在DIY市场已经消失好几年了！
打售后的电话说没有质量问题不能换不能退！见鬼，这个能卖出去吗？17英寸的球面显示器，刚刚拆开还没用，而且还是两台！能卖多少是多少，以后再也不相信戴尔了。！

gbasd

w00t) w00t) 球面的

gbasd

配件单上既然没写是纯平那就什么的都可能。
Dell的东西30天内可以退货的，那个售后是傻-请使用文明用语-啊

mikeee47146

如果能退就好啦，已经骂了售后很久了，换了两个售后问还是一样……

zhajiwen

发律师函告他哈哈

apexmfg

真暈
多謝樓主提醒,
前幾天有同事想買電腦,要便宜穩定,我就推薦這台, 好彩未下單, DELL真不厚道.:funk:

gbasd

原帖由 mikeee47146 于 2006-11-9 12:12 发表
如果能退就好啦，已经骂了售后很久了，换了两个售后问还是一样……

去Dell官方网站找Return Policy

mikeee47146

楼上的，能教的具体些吗？谢过了

gbasd

原帖由 mikeee47146 于 2006-11-9 14:36 发表
楼上的，能教的具体些吗？谢过了

Dell中国我上去看了，但因为从没去过，找不到在哪里，这是我在Dell加拿大网站上找的，照这个去Dell中国找找吧

Total Satisfaction Return Policy

POLICY

If you are the original purchaser who bought new products directly from Dell, you may return the products in as-new condition to Dell up to 30 days after you receive them for a refund of the product purchase price if already paid.

If you are the original purchaser who bought reconditioned or refurbished products from Dell, you may return the products to Dell within 14 days after the date of packing slip or invoice for a refund or credit of the product purchase price.

In either case, the refund or credit does not include any shipping and handling charges shown on your packing slip or invoice; you are responsible for those.

THE REFUND OR CREDIT IS SUBJECT TO A FIFTEEN PERCENT (15%) RESTOCKING FEE (PLUS APPLICABLE TAXES), UNLESS OTHERWISE PROHIBITED BY LAW.

If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy.

PROCEDURE

To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within 5 days of the date that Dell issues the Credit Return Authorization Number.

YOU MUST PREPAY SHIPPING CHARGES AND INSURE THE SHIPMENT OR ACCEPT THE RISK OF LOSS OR DAMAGE DURING SHIPMENT.

Returned products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with Pro Aduct must be returned with it. You may return software for a refund or credit only if the sealed package containing the floppy disk(s) or CD(s) is unopened. For customers who want to return, for refund or credit only, either application or operating system software that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.

EXCEPTIONS

DELL'S "TOTAL SATISFACTION" RETURN POLICY DOES NOT APPLY TO DELL | EMC STORAGE PRODUCTS.

gbasd

国内只有7天退货时间:huh: :huh:


戴尔中国"三包服务"相关问答（用于中国消费者1用户查询）
Relevant FAQs on Dell China's Warranty Services (For inquiries by consumer1 customers in China)

1、戴尔的“三包服务”是什么?
答：戴尔计算机（中国）有限公司（以下简称"戴尔公司"）将根据《微型计算机商品修理更换退货责任规定》（以下简称《三包规定》）提供修理、更换、退货服务（以下简称"三包服务"）。

按照《三包规定》，在适用的三包期内，您可以凭发货票和三包凭证要求戴尔公司提供相关的"三包服务"： （1） 如果在出售之日起7日内，您的戴尔产品（属于《三包规定》所列的微型计算机或外设产品）出现《三包规定》所列性能故障，您可以要求修理、更换或退货。如您要求退货，戴尔公司将负责免费为您退货，并按发货票价格一次退清货款。
（2） 如果在出售之日起第8日至第15日内，您的戴尔产品（属于《三包规定》所列的微型计算机或外设产品）出现《三包规定》所列性能故障，您可要求修理或更换。
（3） 如果在整机三包期内，您的戴尔产品（属于《三包规定》所列的微型计算机或外设产品）出现《三包规定》所列性能故障且经两次修理仍不能正常使用的，凭修理者提供的修理记录，由戴尔公司负责免费为您调换同型号同规格的商品。

[ 本帖最后由 gbasd 于 2006-11-9 15:14 编辑 ]

流氓兔116

这个当时应该问清楚
DELL确实是个-请使用文明用语-

handelin

LZ可以投诉那个销售代表，一般情况下销售代表会提醒客户此款CRT是球面的，是否能接受。我这里采购过很多类似的底端商用机，每次销售代表都会再次确认是球面的CRT，有点负责心的都应该这样。不过告它基本没什么戏~它写得清清楚楚"彩色显示器"没有承诺过任何显像管的类型。

mikeee47146

还是没办法啊，打销售代表他不管，找售后就会跟我磨，说没办法没办法没办法，俺口气硬但有什么用呢？

somarizhou

得出现《三包规定》所列性能故障，退货估计比较悬

mikeee47146

是啊，楼上说的是，不让退的，因为没质量问题！

dalao123

真不知道DELL拿了哪里的仓底货来坑人了

davils

500 包快给我运过来吧 w00t)

mikeee47146

搞定一台了，还有一台……麻烦的事这还是帮不懂的朋友买的，这下不好说话了……:unsure: