『DELL 2707FPW液晶门事件』 历史解密

无间道

液晶门事件已经过去很久了，不过为何向来得不到国际IT企业重视的中国消费者这次可以得到补偿？为何当初的那些消费者可以抵住Dell销售的2000元现金折扣的诱惑决不松口？为何能顶住Dell销售所说撤销订单的威胁而最后可以得到兑现？
如果不是因为得到了这封邮件，相信那个群里的该事件中的消费者也不会指望Dell会真的认真对待该事件，更别提会坚持到底最终在与Dell的对抗中获得胜利。
邮件内容当时因过于敏感，所以一直不能披露，直到现在才可以得到公开，不过虽然时间已过去那么久了，但回过头来看看邮件，还是可以发现很多有趣的内容的   ：）

发件人: Cai, Kins
发送时间: 2008年2月20日 15:35
收件人: Wang, Woods; Chen, Ian
抄送: Hu, Chengjun; Han, Ke; Lin, Nancy
主题: RE: About XPS 420 upgrade 27 LCD issue

FYI

From: Wang, Woods
Sent: 2008年2月20日 14:55
To: Chen, Ian; Cai, Kins
Cc: Hu, Chengjun; Han, Ke; Lin, Nancy
Subject: RE: About XPS 420 upgrade 27 LCD issue

Hi Kins,

Any update for issues below?

Woods Wang
CN Consumer DT Brand
How am I doing? Please E-mail my manager: dongping_zhao@dell.com

From: Chen, Ian
Sent: 2008年2月20日 14:54
To: Wang, Woods
Cc: Hu, Chengjun; Han, Ke; Lin, Nancy
Subject: About XPS 420 upgrade 27 LCD issue

Dear Woods,
Yesterday XPS 420 upgrade to 27LCD price was wrong and extremely low. Many customer paid online, but OP rejected for mod error.
For these orders, what should we do? Shall we open smart or take other action? Thanks
e.g. CNIS12940276


Ian Chen 陈振宇
Sales Coach

CN DHS I APJ Consumer I How am I doing? Email my mgr at chengjun_hu@dell.com

Thanks Kins.

Pls hold for a while since William has recommendations to hold it till next Monday.

William, I understand your points. The downside is that these paid customers may escalate to media, if we hold it too long. Could we treat un-paid customers case by case, if a few of them refuse to accept the 1500RMB discount?

_____________________________________________
发件人:        
Cai, Kins  
发送时间:      
2008年2月20日 14:11
收件人:
Zhao, Dongping; Wu, Phoebe; Hu, William; Wu, JJ; Wang, Woods; Sha, Bob
抄送:  
Wang, Susan; Wang, Wei Yan (Coco); Lin, Jane; Zhou, Oscar; Yang, Michael YC; Chan, Dobbin; Zhang, Peter Sh; Zhang, Sharon; Lee, Alice; Lee, Yit Sek; Wang, Wei Yan (Coco); Tan, Li

主题:  
RE: Bundles (Model-in-Model) pricing issue ** Attorney-Client Priviledged and Confidential**

Concall JJ just now, Action list is below

1, Sign Rep to do the out-bound call to customer with 1500RMB closing tools, JJ
2, Work with PR/Legal and JJ/SCM team to get the outbound scripts, Kins

Regards
Kins

_____________________________________________
From:  
Zhao, Dongping  
Sent:  
2008年2月20日 13:54
To:   
Cai, Kins; Wu, Phoebe; Hu, William; Wu, JJ; Wang, Woods; Sha, Bob
Cc:   
Wang, Susan; Wang, Wei Yan (Coco); Lin, Jane; Zhou, Oscar; Yang, Michael YC; Chan, Dobbin; Zhang, Peter Sh; Zhang, Sharon; Lee, Alice; Lee, Yit Sek; Wang, Wei Yan (Coco); Tan, Li

Subject:      
答复: Bundles (Model-in-Model) pricing issue ** Attorney-Client Priviledged and Confidential**

Team,

I had a call with Michael just now. Let's go with below proposal to customers.

JJ and Kins, pls update the scripts and call back customers.

Tan Li, appreciate you can arrange a meeting to discuss this internally how we stop this in future.

thanks

[ 本帖最后由 无间道 于 2008-10-20 16:16 编辑 ]

tony1944

{lol:] 学习了，虽然看不懂

bllackhu

:rolleyes:

不错

fifa888

我到觉得是DELL有意抄作

Bocelli

只看了一小段，没什么耐心了{happy:]

maize

眼花……有没有人能说下大概内容？

lflzxx

)_) )_) )_)

woshidj

哈哈{lol:] {lol:]

windxin

呵呵，究竟卖了多少台2000多块钱的2707呀？

worldedit

终究只是占便宜而已，所谓息事宁人
相关条款并未有所改变
可以理解为小众的胜利

二代战神

当事人路过

viccnu

当时如果不是在没有定单号的情况下强行付款根本销售代表主动联系你

jhc007

金山快译之类的就别翻了

看了更晕

onuki

发现这个自动翻译的更强大...TAO哥都卷进去了...

君无忌

:loveliness: 首页压阵占座

solon76

不是后来销售代表一个一个打电话催没付款的人付款吗？

figopan

路过{wink:]