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http://hardware.mcse.ms/archive69-2004-5-7750.html
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- f9 [8 r' m$ A( V! A7 SProblem: A7N8X-VM/400 w/ AGP-NV-DVI & TV-out feature
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5 C, g6 u/ E6 N# U9 kThis is a request to the rest of the Asus A7N8X-VM owners that have
& k& [1 Q* z# ]8 E% @( Y& G# _bought the companion AGP-NV-DVI card. I'm not able to get TV out0 z1 ~/ x' @4 a! f3 r$ _
working, either through Composite or S-Video, in Windows 2000 or
5 Q' D3 A6 ~; K" \& Z. vLinux, and I was curious if anyone else has or is having the same
9 p/ c5 A: |- j: ?- Dproblem.
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System Specification is as follows:1 I; E* [; S _ p. N
Asus A7N8X-VM/400 (BIOS AMI Version 08.00.09 Build Date 11/25/03 ID5 h6 p) g: _$ u4 d
A000700)( i7 i% _+ [9 l
AMD Athlon XP "Barton" 2500 CPU3 R- D: l% |# i
Asus AGP-NV-DVI Add-on Card /w S-video and Composite Out
! E. ~7 h" b; X* e, u/ W7 f& N1 Chip of 512MB PNY Memory (Samsung IC's)
+ X, m2 e' s2 W6 |1 Maxtor 120Gig DiamondMax Plus 9 ATA/133 Hard Drive (WIN32)
0 W( r9 l6 a. Y5 j T- z7 UAlternate Maxtor 120Gig DiamondMax Plus 9 ATA/133 Hard Drive (LINUX)
1 Z7 I: z8 W- X2 M. J1 d* M1 Kworld TV878RF-Pro TV Tuner Card (BT878)
) `+ \' E+ u4 r- @Memorex MX5050 105key Windows KeyBoard4 r/ P% l4 U: A8 v; b- L
Microsoft Optical USB 2Button Scroll Mouse
2 D8 H: x3 O( v! _# mGeasung 250Watt MicroATX Power Supply* x1 D( \ v4 K) v* l
Ahanix Extreme MicroATX Case: g3 g$ B2 \) B" T$ J
Samsung CDRW/DVD Model SM-332B CD40/DVD12/W32/WR10
& X; s2 i; u! K3 P9 r" ASamsung SyncMaster 172w Monitor 1 via DVI: H. y F& u! W, J* d
NEC MultiSync E750 Monitor 2 via VGA (Hsync 31.0-92.0; Vsync
( @* {' b# y7 _: x2 t55.0-160.0). y4 R& p( p7 [$ m M3 Y
Sharp 27N-S50 Television (w/ 2 Composite Video Connections)6 S' r% h; r5 _
GrandTec ULTIMATE XP PRO (PC to Video Component)
5 W, \( ^; @( j% BWindows 2000 with Service Pack 4 (No Conflicts with Hardware)' \) u* H& h9 N4 W/ y
Alternate Drive of same spec Running Gentoo2004.1 "CK-Sources" Kernel P- N' u; A% ]2 c, n
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BTW: Asus customer service has to be the worst I've ever delt with.
$ A8 A/ V0 k! b8 T* F) c0 t4 [They are always "Busy Helping other customers" which is usually
( m$ t: e# U/ i; ?$ b2 Ufollowed by "A technician will call you back as soon as possible."
# e) Z) \8 @# O7 }7 cI've been dealing with this problem since Mar 17, 2004 and no one has8 c' A: ^4 d5 t+ y2 v1 z) U
yet to call me back.
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Anyways here's the log for a giggle. Need less to say I'm waiting to0 C: M0 y) A6 t9 v8 S$ Z2 E$ `
hear back from the Supervisor. At least now I'll be ignored by upper
! Z7 |1 v. d, t9 P2 E( _managment.
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[3/17/2004 12:22:00 PM - nick23]
$ v0 @, Q7 x P, W3 c R# X* MWe will need MORE INFORMATION to process your request. Please call our" f+ W8 t; l4 j
phone support center at 502-995-0883 with your EXACT system
% z0 d! z9 Z/ n: Wconfiguration and a more detailed description of the problem that you% o$ x; m- ?3 b
are having.+ Y1 c0 f: X5 i% Q. |( N1 B6 {
* l7 I* Y1 s) y) o- _" T0 h* TThank you!
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* i6 W7 N1 E: @" v- V[3/18/2004 8:08:00 PM - smtelegadis@yahoo.com]8 {6 B* M7 H0 i1 e. w" b
All Devices Are function properly with the exception of the DVI
0 d9 O$ f/ e5 _, [Daugther Card's S-Video and Composite out Feature. This is the main+ x( L! P7 V4 V+ G
reason I purchased this motherboard and daughter card.
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I have tried downloading and reinstalling the drivers for the systems, p3 ~& a' H- b% g* N7 Q9 N
components, running the system with each monitor indivually and3 f3 j4 A# \8 P$ t" b5 q
combined, and unplugging the TV Tuner Card. The setting under the bios
) m& R4 G1 y+ t: ospecify NTSC for the TV out format Nothing has had an effect on the
. {# A5 J, h$ {1 Dvideo output of the AGP-NV-DVI card.
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q( p3 l6 Y& q& `+ ZAll I receive from the Television for a fraction of second is a6 S& }7 R7 c9 u5 l' T
flicker of the computer screen in B&W when I select the Television4 S: m( g) `/ ]) s/ f) ^1 }1 K
output from the nVidia GeForece4 MX Intergrated GPU Properties Tab
3 h( y0 }$ ^8 {0 V( r+ q% C"Device Selection" Menu+ h" n0 ^7 _& A3 v9 {
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The Television is working with the system via the GrandTec Unit, and
7 K/ k1 p1 k$ R) yvia my VCR.
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[3/19/2004 7:32:00 AM - smtelegadis@yahoo.com]
' |/ T% q0 T$ u, w# x$ rCalled Back to speak to tech and left my phone # (954) 839-8708 with
# H0 u% p9 q) V6 krep GLEN @10:30AM EST 3/19/2004
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! b6 w; j6 L; [9 \: A. h- l" ^[3/22/2004 6:46:00 AM - Robbie19]( J, \1 z& E! \0 W' {8 ~: G; r
Customer using agp-nv-dvi agp card, that is supposed to work with this
7 K3 Y" O: H! ]% W0 fmotherboard. Whenever selecting to output to the tv, he gets a quick/ q" s r) D+ N0 N' h/ o% }
flicker and then the video goes out again. He has attempted to connect
9 D% k- g( g5 S( s4 A. `3 k( fto another tv. Same problems. Also tried loading linux, to see if
9 h5 }8 i- t2 ~2 V) mstill had problems. No difference. Beginning to sound like a possible. A0 X& n8 T3 Z9 x/ v
bad card. Suggested trying a different power supply, run the
: W9 v* Z+ I! S) Cmotherboard outside of the case. If you still have problems then
3 M, W3 ]7 j& |% splease contact Customer Service at 510-739-3777 option 3. Thank you!( \4 R0 K; F: {( i4 x
9 @% s% Z4 d: epsu 250w (+12v=9a,+5v=15a,+3.3v=10a)
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[3/22/2004 7:47:00 AM - steve23]5 ]" l! W! L) R. `
Tried system out of case with Antec 400W psu, heard a "pop" sound and
, m0 a* J. n4 qsmelled smoke; nothing works, system won't power up, with or without
6 t2 z L) j9 q# M% V! ethe card; smell seems to be coming from around the AGP slot
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$ N. Y! Q& W. b) r" _Customer needs RMA
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[4/19/2004 7:45:00 PM - smtelegadis@yahoo.com]
2 ~/ K3 M( M5 h5 s$ [; x1 z! {! |Okay, got the system board (A7N8X-VM/400) and daughter card
$ U$ l9 K# y. S5 W9 _ [- `+ s(AGP-NV-DVI) back from the RMA department. I hook up all the parts and
% D @* ^0 F0 y5 A+ u' Z3 X2 bpieces to the power supply and the SAME PROBLEM. Exactly the same as6 J- {2 S9 @1 V( Z
the last time. I did notice one new thing. When I went to check the0 l: l# G2 b& O6 }
connection of the Composite Video Cable a small spark jumped from the5 S7 z2 ?2 @7 m+ b" v t
AGP Cards resistor, Marked R20??, to the AGP Connector on the system% g; E# ^/ B! H8 O: t
board, causing the system to reset and including the CMOS. That
* Z7 D# ~% B# ~1 ~! i/ Ydoesn't look good at all. Funny thing is that was happening before I
. f4 Y* m; l4 I: t8 h) L! Ljust didn't notice it, and I think thats what caused the last failure.
: C& u4 F% }0 Z: R# \9 M9 k3 jBottom line the Card and System still don't do what I need them to do.# @9 q. J6 @/ L
Help with this feature would be greatly appreciated since it is why I
& b- B1 N9 }! ?! n+ m! jpurchased this system and daughter card.1 e3 d! d3 A- }# {) M5 B# z
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[4/20/2004 6:07:00 PM - smtelegadis@yahoo.com]
C3 A) ^4 u0 m; kCalled tech support and left message that same problem is occuring.
: d9 a2 Q( U% w! @Waiting for call back.+ C* n7 Z" e$ ?3 d' V
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8 w% x* k1 X1 O" X5 M+ m2 `0 k h[4/21/2004 6:25:00 AM - steve23]
2 z7 t3 ]% x( }! h% t. bThe sparks probably indicate a static electricity problem--not really
7 X* W0 y1 i9 N! [6 Z# L5 b5 xa good thing. This is two power-type issues you have had since ]$ o! r# e% p0 `7 w3 Y
changing the power supply--perhaps there is something wrong with the& K! m e! {! Z5 G: E4 _( Y3 d6 `. j4 U* I
Antec you picked up? The parts you received from RMA either a) worked
" X" |3 s3 d: T% kproperly in their lab after repair, or b) were sent as working
1 o' [: ]2 S% g6 j* o2 a! a! i6 preplacements for the parts you sent to them. Either way, they should
, `+ d( {1 r9 x& h% S) T" h, Ffunction correctly. Since you had a problem initially when using the
) V" F6 i/ u* A& ]! ~ OAntec, and now are having what looks like static problems, perhaps7 k Q3 a) L( V( d0 Q% \
that particular power supply has issues of its own.
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3 U& S1 e" X2 bRegarding the TV out problem: Make sure the television is turned on6 |! Z: c7 ], Y+ E2 o
and connected to the card before turning on the computer. You may also
: |# x+ p7 k5 L) ?: _& Q( x6 F' pwant to try a different video cable to see if that helps.
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6 ~9 M" _$ r/ m* [+ p- x8 f2 WIf a different power supply doesn't help the condition of the boards,
# H' D3 J8 @% k! hunfortunately the only option left is to contact RMA once again.
9 H j: [6 [# oPlease give these suggestions a try, and let us know if you need3 L* f) g% X2 P
anything else.! b* u/ B! X3 b% c
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( o3 S$ `$ E; w; U8 u[5/14/2004 1:38:00 PM - lesliegat]5 ]1 a; |$ s% ~0 Q7 J$ ^
same problem since march the tv out feature isn't working w/ the card
* Q/ F+ x$ h' H! cin the pc. doesn't really want to go through a another RMA call back
; [' ]: l5 ^! o x6 x: dafter
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) J& v) B; B* P7 d: v[5/14/2004 1:44:00 PM - smtelegadis@yahoo.com]/ @0 Y. q5 V8 h& J! a( F: i
Called RMA Dept after receiving replacement board. According to$ w) z) M* ?& N, a2 T. h
"Ratan", the RMA rep I spoke with, the board is functionaly with
, y6 F+ r0 B8 ?respect all features including TV out.: G9 N% Z5 V; w
/ C8 T1 h% J9 z" I( |9 Q+ jNext, I called Tech support and left a message with Less who informed/ b4 K6 t4 v9 _+ k
me that I should receive a return phone call no later than end of day# v7 r/ M% Q* H$ K: T
Monday 12PM. Which means if I do not hear back from tech support
3 e! g0 u1 a7 Y% abefore then it will result in me contacting tech support again on* }% n4 k9 \: Y4 P# C) ?" X: r; q
tuesday the 18th of may.+ q X. T r0 a
+ N: V& ~0 H d/ \( K" vI will not connect or test any of the products previously described5 |. C+ R" v [9 n2 m1 l8 I
util I speak with a technical support agent.
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/ i1 O( R0 k5 f" q[5/18/2004 5:41:00 PM - smtelegadis@yahoo.com]
* K' s2 Y9 v1 x; N- F# eCalling back because ONCE again no one has return my call.
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[5/18/2004 5:49:00 PM - smtelegadis@yahoo.com]
, O1 ?% w" D* D4 D3 ^1 f& ^left a message with supervision (Lee) voice mail. I am awaiting a
$ s5 I D( k+ breturn phone call.
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/ N6 K9 ] W: \8 ]( }[5/19/2004 10:16:00 AM - smtelegadis@yahoo.com]. B8 H: L3 i! w5 H; H
No return Call calling back AGAIN. Waiting to speak to a supervisor.
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[ 本帖最后由 H5N1 于 2007-2-14 21:50 编辑 ] |
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