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http://hardware.mcse.ms/archive69-2004-5-7750.html
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$ I2 P- ?1 D/ [9 v* X7 @Problem: A7N8X-VM/400 w/ AGP-NV-DVI & TV-out feature
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This is a request to the rest of the Asus A7N8X-VM owners that have. F- H( o$ `# ]( I# G/ J+ P$ k
bought the companion AGP-NV-DVI card. I'm not able to get TV out
6 |1 t [7 U4 s$ y- O# yworking, either through Composite or S-Video, in Windows 2000 or( {% ^4 ~% `$ V+ Q$ ]. ^5 Q) o
Linux, and I was curious if anyone else has or is having the same
y3 T: w+ Y7 ?problem.
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System Specification is as follows:
. h3 ]; O) G4 @# _Asus A7N8X-VM/400 (BIOS AMI Version 08.00.09 Build Date 11/25/03 ID
$ G3 J) N+ J# _A000700)5 a9 ?* H+ }1 p+ D1 ]* g7 T
AMD Athlon XP "Barton" 2500 CPU! e* J" r( @1 T" w: `$ r- l- n
Asus AGP-NV-DVI Add-on Card /w S-video and Composite Out7 E, v2 n- O: B
1 Chip of 512MB PNY Memory (Samsung IC's)
7 I' J* U( c6 z5 y: b3 p1 ^- {1 Maxtor 120Gig DiamondMax Plus 9 ATA/133 Hard Drive (WIN32), p' V' x% e& l; S
Alternate Maxtor 120Gig DiamondMax Plus 9 ATA/133 Hard Drive (LINUX)
( d2 a! @7 o X; R2 N% `1 Kworld TV878RF-Pro TV Tuner Card (BT878)
, w, r; [4 U3 W# k! @3 F4 x4 }Memorex MX5050 105key Windows KeyBoard
0 L8 |/ c7 _' p5 j8 Z+ n* vMicrosoft Optical USB 2Button Scroll Mouse
1 u7 G7 }0 `' M X! n8 wGeasung 250Watt MicroATX Power Supply
$ ^' G1 Q f1 o) V% DAhanix Extreme MicroATX Case3 c. S' y* \" I" Z0 h, Z; Q
Samsung CDRW/DVD Model SM-332B CD40/DVD12/W32/WR10
2 X& u" [7 j+ X) O/ d3 |/ G8 ?Samsung SyncMaster 172w Monitor 1 via DVI
^1 i! @& l+ MNEC MultiSync E750 Monitor 2 via VGA (Hsync 31.0-92.0; Vsync( D% ]- h& G3 _! ^9 g
55.0-160.0)
- M h2 \3 a0 R' @0 fSharp 27N-S50 Television (w/ 2 Composite Video Connections); x2 _$ b+ T; J
GrandTec ULTIMATE XP PRO (PC to Video Component)
/ F4 G9 U6 Z3 YWindows 2000 with Service Pack 4 (No Conflicts with Hardware): v. n3 X' i r# G
Alternate Drive of same spec Running Gentoo2004.1 "CK-Sources" Kernel/ R1 {: `! b5 B
2.6
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5 W5 m' N. h, s" j! Y) L: I dBTW: Asus customer service has to be the worst I've ever delt with.' H' d6 _# n) m& U5 }& Z* e' J
They are always "Busy Helping other customers" which is usually
1 n0 C8 V6 Q# \# r/ ]; w. K8 A# A- nfollowed by "A technician will call you back as soon as possible."9 {( I( F7 h1 S( o% T& ^
I've been dealing with this problem since Mar 17, 2004 and no one has1 W. E# v0 h8 E+ o o" v
yet to call me back.
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' z. _! z* c/ |4 @' q3 Z! l1 NAnyways here's the log for a giggle. Need less to say I'm waiting to
/ p( @8 D7 Y' T' [' X% R6 zhear back from the Supervisor. At least now I'll be ignored by upper4 B( w0 o* `! u
managment.( u! A v# d9 i% F' R1 q
' J/ O3 t+ m$ y8 y[3/17/2004 12:22:00 PM - nick23]( F) C5 u# ]& I4 |7 P! g
We will need MORE INFORMATION to process your request. Please call our
" j- H, B2 b0 Q8 S$ @" e/ R2 ]phone support center at 502-995-0883 with your EXACT system6 M! Y/ T; R2 J. X% x
configuration and a more detailed description of the problem that you! N7 Z+ |8 g. M, K) U; D
are having.
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Thank you!' [6 G8 U9 i2 l5 T
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" T3 n, i7 b9 D' ^[3/18/2004 8:08:00 PM - smtelegadis@yahoo.com], K! S7 Y# D6 f% N N# T3 W
All Devices Are function properly with the exception of the DVI% M$ o! m! w0 Z
Daugther Card's S-Video and Composite out Feature. This is the main; P4 o: K/ g) r3 v7 n: O
reason I purchased this motherboard and daughter card.
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! V- s) z+ J% FI have tried downloading and reinstalling the drivers for the systems- d2 `0 C4 K p+ U/ d- G
components, running the system with each monitor indivually and
+ x+ ] c. p5 x3 ]5 W' t* C6 |combined, and unplugging the TV Tuner Card. The setting under the bios6 J9 s4 ]# T. I P$ W% P4 U
specify NTSC for the TV out format Nothing has had an effect on the! N w! h+ \1 g% j* O- R4 N+ j+ b+ @: j# k
video output of the AGP-NV-DVI card.
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8 C4 w- z. G9 E( x" eAll I receive from the Television for a fraction of second is a! Z4 c8 N1 g- I) j* n
flicker of the computer screen in B&W when I select the Television
$ s9 g8 b: R# ?( L8 m/ ?output from the nVidia GeForece4 MX Intergrated GPU Properties Tab0 J. I0 d( X) z: U8 X5 u& b
"Device Selection" Menu
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The Television is working with the system via the GrandTec Unit, and k1 s* r. S0 h0 J
via my VCR.$ O6 \; c' x( D3 m
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1 p1 L ~" a z: C[3/19/2004 7:32:00 AM - smtelegadis@yahoo.com]
7 G+ J0 d0 J0 i, q9 O3 p9 S' CCalled Back to speak to tech and left my phone # (954) 839-8708 with
' l" K7 e) |! F/ y! S: B4 jrep GLEN @10:30AM EST 3/19/2004 ^ Y1 y1 N8 `1 v
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[3/22/2004 6:46:00 AM - Robbie19]
% M2 b+ i1 _1 x) o4 q. Y" C6 i- WCustomer using agp-nv-dvi agp card, that is supposed to work with this
j9 S3 j+ U4 G3 s# r: Nmotherboard. Whenever selecting to output to the tv, he gets a quick
9 V- B3 G, J- Z7 y4 S2 @flicker and then the video goes out again. He has attempted to connect
9 y" S7 t a* M6 U- G' ~+ ^& Oto another tv. Same problems. Also tried loading linux, to see if
& y8 r" X7 c3 U& E6 Kstill had problems. No difference. Beginning to sound like a possible
9 `& d# J+ m- X' o; b) l1 N+ Cbad card. Suggested trying a different power supply, run the
- n [8 S) H" xmotherboard outside of the case. If you still have problems then# [# s0 B0 H+ j1 }7 Y
please contact Customer Service at 510-739-3777 option 3. Thank you!
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2 o! ?+ p2 d8 I/ W9 U8 ^* o: U1 wpsu 250w (+12v=9a,+5v=15a,+3.3v=10a)
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[3/22/2004 7:47:00 AM - steve23]; K$ D! {. G: }) g/ E1 S
Tried system out of case with Antec 400W psu, heard a "pop" sound and
0 R* L: Z6 z6 C; Fsmelled smoke; nothing works, system won't power up, with or without
8 i4 G8 n* y+ B& D' h {. |' V# lthe card; smell seems to be coming from around the AGP slot
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Customer needs RMA: _3 o" d1 K; d/ M- m: O* v
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8 e# |" w i( ]7 y% j+ U[4/19/2004 7:45:00 PM - smtelegadis@yahoo.com]& C' [' P0 k$ ~
Okay, got the system board (A7N8X-VM/400) and daughter card. T; Y K v2 f( H9 F( }
(AGP-NV-DVI) back from the RMA department. I hook up all the parts and
% o& f, H: ? _5 |pieces to the power supply and the SAME PROBLEM. Exactly the same as( S6 P" ~; ]& K& N: q
the last time. I did notice one new thing. When I went to check the& }) }5 L* `: X% h$ }
connection of the Composite Video Cable a small spark jumped from the
& g1 r" I& Y, t! v7 S* e8 KAGP Cards resistor, Marked R20??, to the AGP Connector on the system9 A' U8 r6 l! I4 s7 w
board, causing the system to reset and including the CMOS. That0 {2 J8 G, y) j N2 K
doesn't look good at all. Funny thing is that was happening before I, _& s& ?1 H9 P" x# J
just didn't notice it, and I think thats what caused the last failure.0 V& _: Y" ]. ~/ X
Bottom line the Card and System still don't do what I need them to do.9 N2 i# m0 R) G" {# j
Help with this feature would be greatly appreciated since it is why I
3 Y# F* l) @) T6 Kpurchased this system and daughter card.
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7 i; F: }2 N7 X0 P; e2 h[4/20/2004 6:07:00 PM - smtelegadis@yahoo.com]6 u) b( O( s% j1 t" a6 j: d
Called tech support and left message that same problem is occuring.
, Z# z; N7 `0 _0 Q% X7 c+ M: uWaiting for call back.! f' P5 f. |8 d* [0 z: d
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1 C+ _- r) Y& H; K( h[4/21/2004 6:25:00 AM - steve23]
* S5 g# l8 H1 JThe sparks probably indicate a static electricity problem--not really
4 [* Q6 i4 }; e- Z: [a good thing. This is two power-type issues you have had since
! _* F/ o4 M0 f# h( nchanging the power supply--perhaps there is something wrong with the! n' l6 c# H6 f v& h( u* p
Antec you picked up? The parts you received from RMA either a) worked+ V. _9 j: A! L4 ~0 u5 ^8 F, R4 L
properly in their lab after repair, or b) were sent as working" O9 r( s* J+ E: x% z
replacements for the parts you sent to them. Either way, they should
2 E# p( t, [& \function correctly. Since you had a problem initially when using the7 ^+ g l; b% v" X/ k* [- C
Antec, and now are having what looks like static problems, perhaps
8 U: L# ~/ b4 i- t3 Othat particular power supply has issues of its own.
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Regarding the TV out problem: Make sure the television is turned on# a0 R! z+ d8 M: R% J% ~' I
and connected to the card before turning on the computer. You may also
( w: [6 M6 H* i4 m* d6 Z$ ~want to try a different video cable to see if that helps.$ A- a0 U# R2 I6 G* ?" [
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If a different power supply doesn't help the condition of the boards,
' L6 y$ c# E+ K# i3 L' [unfortunately the only option left is to contact RMA once again.! m$ A5 L' r6 ~) x/ M( ~( v
Please give these suggestions a try, and let us know if you need
9 S) ^+ `4 }) `0 ~) Lanything else.( e6 b( y$ e* T
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8 {$ Z$ r$ Q* e% U[5/14/2004 1:38:00 PM - lesliegat]
$ L9 \9 o5 j9 f B( asame problem since march the tv out feature isn't working w/ the card
" a0 t. f+ V0 D8 ^: Fin the pc. doesn't really want to go through a another RMA call back0 X2 H) V$ A2 ]- U+ z( i
after
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" }* {" @3 M) Q8 t: @5 e; q9 |- ]( ]- m2 W% h( i8 A& |
[5/14/2004 1:44:00 PM - smtelegadis@yahoo.com]
+ v; u$ d- w7 U5 Z: FCalled RMA Dept after receiving replacement board. According to6 D. Q& o, v m" ^7 f/ y* Q' Z
"Ratan", the RMA rep I spoke with, the board is functionaly with, [. ?/ c0 i. S2 z, a1 d X
respect all features including TV out.
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Next, I called Tech support and left a message with Less who informed2 c2 m1 b) h, }; [
me that I should receive a return phone call no later than end of day
, h' `- O8 U. ]4 SMonday 12PM. Which means if I do not hear back from tech support
* e+ Q9 t) ~0 n% I8 Ibefore then it will result in me contacting tech support again on% v1 h% E J& g, w
tuesday the 18th of may.
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I will not connect or test any of the products previously described
# W7 E7 Q( e, u0 y6 {util I speak with a technical support agent.' N# g" H. R& H9 b4 O1 o
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3 {, F' T0 D8 ^- E2 b[5/18/2004 5:41:00 PM - smtelegadis@yahoo.com], C. q, C& U& @: {8 O S& x U
Calling back because ONCE again no one has return my call.
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[5/18/2004 5:49:00 PM - smtelegadis@yahoo.com]
; N$ M/ C" e9 N1 k& mleft a message with supervision (Lee) voice mail. I am awaiting a1 r$ e% ^0 R9 W" H: N6 X
return phone call.
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0 ]5 e$ ^ t6 f[5/19/2004 10:16:00 AM - smtelegadis@yahoo.com]
/ W) Q' M* A1 M" X/ D6 G. n! j6 U+ ONo return Call calling back AGAIN. Waiting to speak to a supervisor.
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4 G: b3 h$ ^: R* T6 m[ 本帖最后由 H5N1 于 2007-2-14 21:50 编辑 ] |
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