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http://hardware.mcse.ms/archive69-2004-5-7750.html
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: C5 \1 a; ]% F- ^0 qProblem: A7N8X-VM/400 w/ AGP-NV-DVI & TV-out feature: h5 r1 H& x3 I0 t) ]
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This is a request to the rest of the Asus A7N8X-VM owners that have5 |# C9 M6 q3 i7 h& Y4 R1 P( P$ d5 {
bought the companion AGP-NV-DVI card. I'm not able to get TV out$ D) b! {. g2 C% ?& z$ T7 k/ B& Z! n
working, either through Composite or S-Video, in Windows 2000 or
/ b2 c/ u5 D, u) r0 a$ }5 w3 pLinux, and I was curious if anyone else has or is having the same* o, G* {9 o/ c
problem.
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System Specification is as follows:
! F: h. T5 E/ o6 x7 h- S3 [Asus A7N8X-VM/400 (BIOS AMI Version 08.00.09 Build Date 11/25/03 ID
6 w2 U- M$ w" D. n" p! _; nA000700); ~, S/ D5 k6 G! c
AMD Athlon XP "Barton" 2500 CPU
n! L' a# I3 K: vAsus AGP-NV-DVI Add-on Card /w S-video and Composite Out( i" H& A# x7 p/ y
1 Chip of 512MB PNY Memory (Samsung IC's)
& E% f4 m# A: `6 I+ u: G1 Maxtor 120Gig DiamondMax Plus 9 ATA/133 Hard Drive (WIN32)
3 W$ D& U) ]$ g/ @* p6 hAlternate Maxtor 120Gig DiamondMax Plus 9 ATA/133 Hard Drive (LINUX)
" _' a+ z; m+ k; w1 Kworld TV878RF-Pro TV Tuner Card (BT878)$ A) h/ H8 X7 u1 v6 c o& @
Memorex MX5050 105key Windows KeyBoard
/ U+ K; Y( @1 u" X: X% hMicrosoft Optical USB 2Button Scroll Mouse
7 k8 e$ F X# g5 rGeasung 250Watt MicroATX Power Supply% f8 h9 |. G1 v1 v
Ahanix Extreme MicroATX Case
7 z# j- W* i( q0 J' S& _5 MSamsung CDRW/DVD Model SM-332B CD40/DVD12/W32/WR10. V3 D$ e0 i& L0 T
Samsung SyncMaster 172w Monitor 1 via DVI
( z% y3 W9 ~9 d. ?' [0 G& z! B( F* N+ c6 CNEC MultiSync E750 Monitor 2 via VGA (Hsync 31.0-92.0; Vsync7 G- i+ f/ A5 O! `: Y
55.0-160.0)
3 p6 z' ^3 v" L7 ^. KSharp 27N-S50 Television (w/ 2 Composite Video Connections)- ^5 W! z' Q+ k, ?% @
GrandTec ULTIMATE XP PRO (PC to Video Component)! b, f/ }& T$ e/ y. m
Windows 2000 with Service Pack 4 (No Conflicts with Hardware)2 m3 a: c8 D' a
Alternate Drive of same spec Running Gentoo2004.1 "CK-Sources" Kernel9 d% O1 ~( [0 @, K! T0 {( T; u# l
2.6
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: c9 x* ?& F+ s5 `+ s8 J; t$ RBTW: Asus customer service has to be the worst I've ever delt with.( h) Z0 P, G2 u+ c( l+ |) J$ d
They are always "Busy Helping other customers" which is usually# A6 P6 z9 V8 ^ P: v: F
followed by "A technician will call you back as soon as possible."- Y$ j0 h- n6 ^* _) Q# y
I've been dealing with this problem since Mar 17, 2004 and no one has
( C! y$ _9 j! I( {; F7 Z" cyet to call me back.# @% r: V4 z- K% l( E# x9 `
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Anyways here's the log for a giggle. Need less to say I'm waiting to9 x2 [* n3 @# q/ @% {7 }
hear back from the Supervisor. At least now I'll be ignored by upper. J5 a( h* J, h6 n o. T
managment.2 G: ?3 m1 c! R& @
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[3/17/2004 12:22:00 PM - nick23], h7 W- \ ^5 S6 C$ z6 n0 P5 ~
We will need MORE INFORMATION to process your request. Please call our6 }' @% g, f6 y6 s* P% z
phone support center at 502-995-0883 with your EXACT system
. I+ E3 Z2 b5 W% ]4 v& {$ P; G) }configuration and a more detailed description of the problem that you+ |6 U2 N5 o" `( x' Z" ?
are having.
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Thank you!) T) G6 I6 C) P
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[3/18/2004 8:08:00 PM - smtelegadis@yahoo.com]2 n/ s/ S6 {! I# U: {
All Devices Are function properly with the exception of the DVI
6 d% Q& y# x4 I4 Z8 D% nDaugther Card's S-Video and Composite out Feature. This is the main
0 |3 P; w" X) q S- B) ?& \reason I purchased this motherboard and daughter card.1 h" y0 u4 }6 u5 a; ^
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I have tried downloading and reinstalling the drivers for the systems5 l' @3 K/ h6 D3 A
components, running the system with each monitor indivually and
$ l: ^) \" z8 ~, f* [" acombined, and unplugging the TV Tuner Card. The setting under the bios
: i" ^% v# G+ W$ R! Yspecify NTSC for the TV out format Nothing has had an effect on the
' V, h$ G1 F4 I4 ] Qvideo output of the AGP-NV-DVI card.
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3 d* q) ]. n3 \. c; H5 k8 K# i, SAll I receive from the Television for a fraction of second is a1 g: Y4 i3 N, v" k6 _/ @
flicker of the computer screen in B&W when I select the Television
1 b5 {; `! }( e; V) ]+ soutput from the nVidia GeForece4 MX Intergrated GPU Properties Tab
8 J4 k! x- s& K( I6 z. A) Q"Device Selection" Menu- B' b& `# |" C9 [; x1 |* O
( n1 [. K) q9 [/ j4 ]The Television is working with the system via the GrandTec Unit, and, o8 ]. z7 b- J
via my VCR.- l! Q: ?. {) f6 A% \+ d, J) W
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[3/19/2004 7:32:00 AM - smtelegadis@yahoo.com]
/ u/ ~+ n7 |4 k/ q' _5 y* xCalled Back to speak to tech and left my phone # (954) 839-8708 with
: V7 u. o$ D% g4 A: @7 Jrep GLEN @10:30AM EST 3/19/20041 E& P7 K4 M- j9 m! Q1 ?
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3 [% G. A6 U0 A3 b! s[3/22/2004 6:46:00 AM - Robbie19]
. m5 \) R- J4 \Customer using agp-nv-dvi agp card, that is supposed to work with this7 `, D( {& v6 N( y2 @5 l
motherboard. Whenever selecting to output to the tv, he gets a quick0 ~" m8 a) Y6 L8 }" L4 g4 w* c ^
flicker and then the video goes out again. He has attempted to connect- `. `1 L% _# E( M+ d
to another tv. Same problems. Also tried loading linux, to see if3 `/ k1 k; ~( c3 m
still had problems. No difference. Beginning to sound like a possible# n) ~& M8 b8 o8 t2 Z6 Q" w
bad card. Suggested trying a different power supply, run the2 _) U( R4 J$ F' k. s/ I
motherboard outside of the case. If you still have problems then/ Q) \) }1 ?- p! F' o
please contact Customer Service at 510-739-3777 option 3. Thank you!. d: {' ^/ S: v0 @
5 k8 r" E& x7 v" V+ W5 xpsu 250w (+12v=9a,+5v=15a,+3.3v=10a)
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[3/22/2004 7:47:00 AM - steve23]. `# {. }. J. \
Tried system out of case with Antec 400W psu, heard a "pop" sound and9 W- M& O7 k0 @' @$ E+ W
smelled smoke; nothing works, system won't power up, with or without
' {& E5 k6 R& k4 othe card; smell seems to be coming from around the AGP slot
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! L0 j3 [% q: j) e8 v3 zCustomer needs RMA' u. N+ G- C0 q) \' v
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2 F. g+ q) ]# l+ B/ y# y) N" z[4/19/2004 7:45:00 PM - smtelegadis@yahoo.com]
% S# \' d# i0 m: Z9 Y$ _, u1 sOkay, got the system board (A7N8X-VM/400) and daughter card
% R' N' e$ p9 |8 L( E( h(AGP-NV-DVI) back from the RMA department. I hook up all the parts and
6 ]1 W) X7 ]( L5 B" T$ G5 Spieces to the power supply and the SAME PROBLEM. Exactly the same as/ s( M5 i; ?" m. g! k
the last time. I did notice one new thing. When I went to check the
! s( {0 i1 @. d3 \/ |' Y" tconnection of the Composite Video Cable a small spark jumped from the- o4 c# b- w6 h! Y7 L
AGP Cards resistor, Marked R20??, to the AGP Connector on the system
1 i! u' Z( ~% G. B7 Qboard, causing the system to reset and including the CMOS. That
' j- U( D$ P7 O! \/ m# C2 |, A hdoesn't look good at all. Funny thing is that was happening before I
0 P- F( S6 }# n Y5 ijust didn't notice it, and I think thats what caused the last failure. Z. Z$ a* O; ~
Bottom line the Card and System still don't do what I need them to do.
5 G* o3 r' E7 e iHelp with this feature would be greatly appreciated since it is why I
3 l0 J; S: x2 ^. p) apurchased this system and daughter card.
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[4/20/2004 6:07:00 PM - smtelegadis@yahoo.com]
' {9 o# A* N* u, K( I( E7 J% {Called tech support and left message that same problem is occuring.
4 _# ?% ]. t7 [' sWaiting for call back.8 Y5 ~+ R5 @+ ~& D
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; l0 s* f+ W8 Q9 k) ~, o[4/21/2004 6:25:00 AM - steve23]
/ {' |" r% W1 G8 ?9 e: L, AThe sparks probably indicate a static electricity problem--not really
: g+ z% F! r( }0 K9 i$ C0 E! i' Ma good thing. This is two power-type issues you have had since
, X5 {4 J, U, ?* w4 fchanging the power supply--perhaps there is something wrong with the
7 y* [5 D+ \3 E) O( p, jAntec you picked up? The parts you received from RMA either a) worked
_. `, B1 _$ v! hproperly in their lab after repair, or b) were sent as working
' K: ^+ q$ R, m7 S# X% h" ]" _ Lreplacements for the parts you sent to them. Either way, they should
& A* h6 N2 Y7 |0 i# Kfunction correctly. Since you had a problem initially when using the
3 u0 x, w+ c* G& g) R" IAntec, and now are having what looks like static problems, perhaps
* N! H+ h& _9 S3 I1 q& Zthat particular power supply has issues of its own.5 ]( A) _/ f4 B# S+ ]% L
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Regarding the TV out problem: Make sure the television is turned on& q: q- B$ S* T6 w1 B( u
and connected to the card before turning on the computer. You may also6 f5 H6 [/ P7 c
want to try a different video cable to see if that helps.
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If a different power supply doesn't help the condition of the boards,6 O0 Z4 [1 f& ?% I
unfortunately the only option left is to contact RMA once again.. D; p5 `+ W0 H( V, W
Please give these suggestions a try, and let us know if you need( D% e% _3 `; `* \, G
anything else.
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3 l7 A* ^8 L4 ^5 R[5/14/2004 1:38:00 PM - lesliegat]/ }: Z6 c x1 o; ~
same problem since march the tv out feature isn't working w/ the card3 `$ D7 r7 }# B8 O [
in the pc. doesn't really want to go through a another RMA call back
# Z9 a6 A6 D% q; d4 J, B; _. c4 Q n3 Nafter
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5 c' {( P+ z+ ^% {2 j[5/14/2004 1:44:00 PM - smtelegadis@yahoo.com]
0 m- S, v5 R* k( FCalled RMA Dept after receiving replacement board. According to
$ A- h2 c' m+ P4 F: X"Ratan", the RMA rep I spoke with, the board is functionaly with
0 L. V$ ?$ t+ n1 F3 urespect all features including TV out./ W. c7 O- Q9 H5 H' R2 h" s" T
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Next, I called Tech support and left a message with Less who informed3 n& E* s" L# r1 {
me that I should receive a return phone call no later than end of day+ @, q8 w$ |5 G8 A; ~' I
Monday 12PM. Which means if I do not hear back from tech support
G) Z7 A' G% C) Q5 y0 m z2 l( {! bbefore then it will result in me contacting tech support again on0 u* E$ t+ Q; G7 R6 T- a4 l- i4 M+ L
tuesday the 18th of may.
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4 q5 V& q+ }' ^9 Y$ ~+ j J3 ^I will not connect or test any of the products previously described
- E7 A) v% q& P! B- c( ~: C9 Qutil I speak with a technical support agent.
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( Y" E0 \. S! B: A' I3 G[5/18/2004 5:41:00 PM - smtelegadis@yahoo.com]
; C2 ?0 D1 c0 W+ XCalling back because ONCE again no one has return my call., a8 ]0 N. K/ S3 o, ?
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; ^7 J4 d/ w2 Z' I5 a$ O) ][5/18/2004 5:49:00 PM - smtelegadis@yahoo.com]3 `8 S* ]4 j+ s; D
left a message with supervision (Lee) voice mail. I am awaiting a
: Q' D1 F( F9 N6 ]6 y2 }return phone call.6 z r2 m& u5 _2 I
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[5/19/2004 10:16:00 AM - smtelegadis@yahoo.com]8 r# o. `' q: O) E' t
No return Call calling back AGAIN. Waiting to speak to a supervisor." S* G- @$ u( ?: H, b a
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[ 本帖最后由 H5N1 于 2007-2-14 21:50 编辑 ] |
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