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Problem: A7N8X-VM/400 w/ AGP-NV-DVI & TV-out feature
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This is a request to the rest of the Asus A7N8X-VM owners that have
2 W0 r- t7 t# Tbought the companion AGP-NV-DVI card. I'm not able to get TV out
/ B' t+ b. O! A: Q) @5 y8 _" ^working, either through Composite or S-Video, in Windows 2000 or
6 J/ ~1 g8 C$ ALinux, and I was curious if anyone else has or is having the same
Z5 x- d6 e; q7 x) J: Yproblem.
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System Specification is as follows:
, J/ b4 I; {2 a5 D+ l" l7 o0 W- OAsus A7N8X-VM/400 (BIOS AMI Version 08.00.09 Build Date 11/25/03 ID' l' r8 B2 i/ t) n/ o" K- j
A000700); D* n( O* l- c
AMD Athlon XP "Barton" 2500 CPU
7 I u* X! F- |8 x7 Y% k* JAsus AGP-NV-DVI Add-on Card /w S-video and Composite Out3 u+ l4 F: V, [, {4 _7 C) _$ q! v$ \8 L/ C
1 Chip of 512MB PNY Memory (Samsung IC's)
; s* ?* b2 I3 C5 C1 Maxtor 120Gig DiamondMax Plus 9 ATA/133 Hard Drive (WIN32)
) K% J6 V$ T& W* cAlternate Maxtor 120Gig DiamondMax Plus 9 ATA/133 Hard Drive (LINUX)/ O& J _+ ~8 z% L" T
1 Kworld TV878RF-Pro TV Tuner Card (BT878)
* y7 w3 X9 j" N% A3 dMemorex MX5050 105key Windows KeyBoard$ P3 `( J) D& Z6 a( }+ b( ]2 B
Microsoft Optical USB 2Button Scroll Mouse
6 I6 L, R8 G/ @1 N0 ^Geasung 250Watt MicroATX Power Supply: |/ r4 c& O: \! R+ O' _
Ahanix Extreme MicroATX Case. o9 D0 C9 Z: \
Samsung CDRW/DVD Model SM-332B CD40/DVD12/W32/WR102 U( `, D! `* S
Samsung SyncMaster 172w Monitor 1 via DVI' _ a L; J& q6 u
NEC MultiSync E750 Monitor 2 via VGA (Hsync 31.0-92.0; Vsync. S; G9 ]( ~: \/ u% U
55.0-160.0)
+ _% F6 j( O4 e' y* PSharp 27N-S50 Television (w/ 2 Composite Video Connections)
1 g% l3 \2 {0 x$ F( G! [3 z# V4 `GrandTec ULTIMATE XP PRO (PC to Video Component)
" h' ^& e8 ?" o( n' x9 ]6 kWindows 2000 with Service Pack 4 (No Conflicts with Hardware)
# x& H6 P- I9 Y, k# aAlternate Drive of same spec Running Gentoo2004.1 "CK-Sources" Kernel
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3 n# ?( F, c2 _8 FBTW: Asus customer service has to be the worst I've ever delt with.+ C/ ^, l' U t
They are always "Busy Helping other customers" which is usually' x' G( s& v; q
followed by "A technician will call you back as soon as possible."+ P6 P' y) @; R! Q
I've been dealing with this problem since Mar 17, 2004 and no one has
% x( D2 S. Z- {( s; ayet to call me back.. O3 p9 K/ `0 ^! N9 O9 b& y
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Anyways here's the log for a giggle. Need less to say I'm waiting to
) F b- @+ }5 E" c4 Xhear back from the Supervisor. At least now I'll be ignored by upper
9 C0 j7 U C! s/ x" ~, _# xmanagment., a* Z! B4 r# n# _
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[3/17/2004 12:22:00 PM - nick23]
# P+ d6 ~: Q2 ]We will need MORE INFORMATION to process your request. Please call our8 H3 ~. G; C: J, o5 ~. X
phone support center at 502-995-0883 with your EXACT system
$ c& o5 Z( a" A" ^5 o# \! jconfiguration and a more detailed description of the problem that you
9 B. d6 r# K3 Q% _0 U: W$ z: uare having.' d/ p; |2 O3 t4 _; z
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Thank you!! [' T! w# @5 O8 i3 j4 Z
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[3/18/2004 8:08:00 PM - smtelegadis@yahoo.com]- V% D0 }3 F: ?" W
All Devices Are function properly with the exception of the DVI' P6 B( D# v4 S+ t# J
Daugther Card's S-Video and Composite out Feature. This is the main
! b; T8 d, `0 r/ ^& o* Kreason I purchased this motherboard and daughter card.3 E& N% m# Y( d, [8 x6 p
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I have tried downloading and reinstalling the drivers for the systems
# h' v% { a o% J; {components, running the system with each monitor indivually and2 t6 q" ]) F- R/ J) E- m" k
combined, and unplugging the TV Tuner Card. The setting under the bios5 g( `" A3 J. u+ }; F: {
specify NTSC for the TV out format Nothing has had an effect on the* O7 v6 s- X1 S9 u
video output of the AGP-NV-DVI card.# _1 L( ]2 A4 f/ j$ z/ ?
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All I receive from the Television for a fraction of second is a
. q# T; _* m9 k$ R v0 e$ G) Jflicker of the computer screen in B&W when I select the Television# e) A0 ?: \7 }
output from the nVidia GeForece4 MX Intergrated GPU Properties Tab
& v# D& R/ c* a/ }$ O- Z% z"Device Selection" Menu
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The Television is working with the system via the GrandTec Unit, and
6 k) v: c# M( Vvia my VCR.+ n3 ~* v/ i' O" m2 P
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[3/19/2004 7:32:00 AM - smtelegadis@yahoo.com]5 ~2 i* h' e( M3 F" E) p+ a) p
Called Back to speak to tech and left my phone # (954) 839-8708 with
, A' J. G2 i9 ]rep GLEN @10:30AM EST 3/19/2004* u9 p7 ~& j# r ^
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[3/22/2004 6:46:00 AM - Robbie19]6 `5 z; y# d; z
Customer using agp-nv-dvi agp card, that is supposed to work with this
2 ? L& d& p. }motherboard. Whenever selecting to output to the tv, he gets a quick
4 F$ w: O- A9 M3 X/ T; eflicker and then the video goes out again. He has attempted to connect5 Z8 p9 g3 P) Y
to another tv. Same problems. Also tried loading linux, to see if/ I( ]; j& F( d
still had problems. No difference. Beginning to sound like a possible
3 w2 s5 ]3 ~+ i. ubad card. Suggested trying a different power supply, run the. b0 [5 G. C* {% p5 ^' t. R* o
motherboard outside of the case. If you still have problems then" g) t) V: Q" x H% c. ~& F
please contact Customer Service at 510-739-3777 option 3. Thank you!& I! \) Z# F8 [4 P6 `
; C% O6 r% c- m- ?psu 250w (+12v=9a,+5v=15a,+3.3v=10a)
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[3/22/2004 7:47:00 AM - steve23]) H6 V# K7 |3 T0 ?, H2 @
Tried system out of case with Antec 400W psu, heard a "pop" sound and( _2 I' [7 Y( ]! j/ l
smelled smoke; nothing works, system won't power up, with or without
! ^/ I% ^: N% r9 o5 H; Fthe card; smell seems to be coming from around the AGP slot6 ?9 Y* k2 b7 A" V8 z
4 ~/ r& B8 J3 U1 N2 z7 W ?9 A4 iCustomer needs RMA
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[4/19/2004 7:45:00 PM - smtelegadis@yahoo.com]/ B9 {4 \2 H U( v
Okay, got the system board (A7N8X-VM/400) and daughter card
2 V+ w2 W7 P1 B5 T(AGP-NV-DVI) back from the RMA department. I hook up all the parts and
* t7 A+ h) E5 k, f2 b) H. U$ Wpieces to the power supply and the SAME PROBLEM. Exactly the same as. h. F$ J2 g9 `4 H; r' @. q8 S
the last time. I did notice one new thing. When I went to check the
1 \, o( i$ t U, s- lconnection of the Composite Video Cable a small spark jumped from the8 V6 E2 @, ^# I' u
AGP Cards resistor, Marked R20??, to the AGP Connector on the system" ^ C: Q/ q) b8 F/ c
board, causing the system to reset and including the CMOS. That
" ~. l# {5 _. s! q4 K1 b1 t' h, @doesn't look good at all. Funny thing is that was happening before I7 {: V. X4 a. Z. W0 A$ |
just didn't notice it, and I think thats what caused the last failure.
! t: `/ B& W- g5 f8 i, q" t( TBottom line the Card and System still don't do what I need them to do.
+ r# W" g) ^" V" o$ w* x7 IHelp with this feature would be greatly appreciated since it is why I% C" ]- X! x/ N" k& F2 y" T7 [
purchased this system and daughter card. q9 O2 T# g: B0 \. h
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[4/20/2004 6:07:00 PM - smtelegadis@yahoo.com]$ \) l' X; y1 {. H
Called tech support and left message that same problem is occuring.
' Q% L/ d& O, R- Y( aWaiting for call back. {, l& s4 C( r9 N
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[4/21/2004 6:25:00 AM - steve23]
/ P2 m! T W( U; QThe sparks probably indicate a static electricity problem--not really
2 U/ a9 t8 j; f& Ha good thing. This is two power-type issues you have had since% I3 K) G, x! }- }+ R
changing the power supply--perhaps there is something wrong with the# Q. P& R4 ?2 e3 B/ K
Antec you picked up? The parts you received from RMA either a) worked+ F7 g/ N& p2 M! M' Y' n
properly in their lab after repair, or b) were sent as working% d* E& E+ i5 V' H% I) _
replacements for the parts you sent to them. Either way, they should3 l' q. q" F# a B
function correctly. Since you had a problem initially when using the1 S* S; _$ _! z, X7 p# @* Y2 `
Antec, and now are having what looks like static problems, perhaps: r: s4 `" F! L% l3 T$ l2 Z$ e
that particular power supply has issues of its own.
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Regarding the TV out problem: Make sure the television is turned on
* A+ P t5 c' f. uand connected to the card before turning on the computer. You may also' N( i0 [; D! u
want to try a different video cable to see if that helps.
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If a different power supply doesn't help the condition of the boards,! x" L% N* |/ t6 C( ~
unfortunately the only option left is to contact RMA once again.: t$ S0 C6 i( ^# t2 c2 ^- v- B
Please give these suggestions a try, and let us know if you need$ i" f) T4 V( m- Q- H
anything else.
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3 A- \2 K- Q+ I" W# {8 Z[5/14/2004 1:38:00 PM - lesliegat]2 f' \3 a3 [0 q v
same problem since march the tv out feature isn't working w/ the card# J5 z. b+ E$ [3 }# N# T" m9 j! n+ b
in the pc. doesn't really want to go through a another RMA call back( D! O0 b7 P: m, g* s: _( p& ]
after
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[5/14/2004 1:44:00 PM - smtelegadis@yahoo.com]5 p" o2 z! G* k7 K* v4 n% r
Called RMA Dept after receiving replacement board. According to4 t+ ^# N& n' g% C% n* i# y
"Ratan", the RMA rep I spoke with, the board is functionaly with
' w& p( T, k8 K: [: t9 qrespect all features including TV out.
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: O# {3 E+ ?# r1 x. j) ENext, I called Tech support and left a message with Less who informed
% v' f; v+ M" P n0 ^; M2 a# @me that I should receive a return phone call no later than end of day6 \9 n) h- k3 p% ^+ s0 w
Monday 12PM. Which means if I do not hear back from tech support5 _+ N2 [% W0 x1 |. j' M& z
before then it will result in me contacting tech support again on3 `/ \) E+ w/ l
tuesday the 18th of may.
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I will not connect or test any of the products previously described( ~5 ~2 D- q3 @4 E
util I speak with a technical support agent.
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% S/ ], G5 {* A[5/18/2004 5:41:00 PM - smtelegadis@yahoo.com]/ A* X8 n( W: q( F/ u
Calling back because ONCE again no one has return my call.
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[5/18/2004 5:49:00 PM - smtelegadis@yahoo.com]
) z3 t! j/ S( F, k- |: zleft a message with supervision (Lee) voice mail. I am awaiting a C& M1 x0 b& s8 N [' y0 b
return phone call.) |5 e( R- }# ^6 U1 v
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& Y' N9 z! ]/ r( q[5/19/2004 10:16:00 AM - smtelegadis@yahoo.com]
1 g" b' a3 [% a. U. @No return Call calling back AGAIN. Waiting to speak to a supervisor.1 \/ b8 _! z# l6 P
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[ 本帖最后由 H5N1 于 2007-2-14 21:50 编辑 ] |
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