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http://hardware.mcse.ms/archive69-2004-5-7750.html) B+ y* C ^& {" U) }
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Problem: A7N8X-VM/400 w/ AGP-NV-DVI & TV-out feature) S: V. E3 H2 S, x% p
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) p" A6 E4 X7 s6 f6 ~) U# eThis is a request to the rest of the Asus A7N8X-VM owners that have, J' ?6 O/ y( S1 d$ E h, |
bought the companion AGP-NV-DVI card. I'm not able to get TV out8 G$ n8 i! ^( ~1 `& l! k
working, either through Composite or S-Video, in Windows 2000 or
, ~: o$ c& s! H4 j% W6 LLinux, and I was curious if anyone else has or is having the same! V, U1 D+ _4 D/ V. A
problem.
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System Specification is as follows:' h$ f2 I0 {7 J. A
Asus A7N8X-VM/400 (BIOS AMI Version 08.00.09 Build Date 11/25/03 ID/ l* Y7 k2 Q* g) z( d5 l
A000700). K( m. F0 j* u, n% x
AMD Athlon XP "Barton" 2500 CPU
" y4 s& w3 P" ^- P) BAsus AGP-NV-DVI Add-on Card /w S-video and Composite Out
7 C3 N N$ s" d8 G% S) N1 Chip of 512MB PNY Memory (Samsung IC's)
/ r3 l# ?: I: B1 Maxtor 120Gig DiamondMax Plus 9 ATA/133 Hard Drive (WIN32), J' y7 E" g. V, Q# g# t" ~; `
Alternate Maxtor 120Gig DiamondMax Plus 9 ATA/133 Hard Drive (LINUX)
( b z7 I5 j* q9 b: s6 }6 r1 Kworld TV878RF-Pro TV Tuner Card (BT878)0 P; e0 v6 _' Y E
Memorex MX5050 105key Windows KeyBoard0 X1 ~1 g6 L7 ~
Microsoft Optical USB 2Button Scroll Mouse7 \9 O Q* L( {. r2 Q
Geasung 250Watt MicroATX Power Supply7 J* `9 X( z! E/ m) ~
Ahanix Extreme MicroATX Case
( h/ a+ `( a6 V) Y1 N" d# MSamsung CDRW/DVD Model SM-332B CD40/DVD12/W32/WR109 F7 ^ n5 Y3 [2 c* @
Samsung SyncMaster 172w Monitor 1 via DVI
! B' ^+ {/ ~. \0 \7 vNEC MultiSync E750 Monitor 2 via VGA (Hsync 31.0-92.0; Vsync
" x' n& ?2 f. D; w( @55.0-160.0)
: Q4 J5 g: [, L6 c7 f4 [Sharp 27N-S50 Television (w/ 2 Composite Video Connections)% o0 o) M# t6 W+ }3 R( L+ l& ?$ P
GrandTec ULTIMATE XP PRO (PC to Video Component)
/ X' t7 d0 R( C) U$ uWindows 2000 with Service Pack 4 (No Conflicts with Hardware)/ ?# f/ C) {/ |; X
Alternate Drive of same spec Running Gentoo2004.1 "CK-Sources" Kernel
6 k" x% Y3 J6 c1 s/ m% C2.6
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BTW: Asus customer service has to be the worst I've ever delt with.. c* C) F0 Y. ?( A
They are always "Busy Helping other customers" which is usually
/ U7 h9 v7 q) _, |. ^) M+ |% p4 \followed by "A technician will call you back as soon as possible."
% d& ?; V! I6 j( oI've been dealing with this problem since Mar 17, 2004 and no one has
! m/ H. @( E5 |, k1 |; n" pyet to call me back.$ k$ y7 ]/ e( k- k
k$ U% x. ]- ^3 \& pAnyways here's the log for a giggle. Need less to say I'm waiting to9 a! P( B# e6 I2 q* J
hear back from the Supervisor. At least now I'll be ignored by upper$ k$ R) E' Q8 t" U
managment.
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[3/17/2004 12:22:00 PM - nick23]% {2 }* r6 u8 l& I1 z6 S
We will need MORE INFORMATION to process your request. Please call our7 p2 F6 C0 h/ j: H; {0 N2 x+ M
phone support center at 502-995-0883 with your EXACT system1 r0 k2 Z% U" ~# A) Y) p
configuration and a more detailed description of the problem that you
- r8 M4 [. \+ `+ ]8 K' g* }are having.0 b% \. C) ]9 a& i% X4 _
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Thank you!
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. p y0 C& L1 A[3/18/2004 8:08:00 PM - smtelegadis@yahoo.com]
$ [" H# ~4 l: z' FAll Devices Are function properly with the exception of the DVI$ ?* S: v: _4 I" m
Daugther Card's S-Video and Composite out Feature. This is the main
# J8 i4 n7 y4 H4 ~* A: Yreason I purchased this motherboard and daughter card.. B; \, m6 C0 a( o. [4 B
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I have tried downloading and reinstalling the drivers for the systems# R" ~( G; @8 T5 C+ s( }7 n l
components, running the system with each monitor indivually and
& x* x4 d, y4 d! N. Icombined, and unplugging the TV Tuner Card. The setting under the bios a2 k) q( p" R& p- ^7 E1 n
specify NTSC for the TV out format Nothing has had an effect on the
! x( D, v/ M, t0 g7 |video output of the AGP-NV-DVI card.
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All I receive from the Television for a fraction of second is a
! O- f3 R+ |' t8 \flicker of the computer screen in B&W when I select the Television% h( n$ F9 O' x# G
output from the nVidia GeForece4 MX Intergrated GPU Properties Tab
; ^2 Y2 X4 A" ?7 A"Device Selection" Menu
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The Television is working with the system via the GrandTec Unit, and/ i1 \1 u3 {3 ^
via my VCR. v% j, v7 x$ V5 o
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[3/19/2004 7:32:00 AM - smtelegadis@yahoo.com]7 j+ u0 K9 Q+ a4 V8 T% o1 @
Called Back to speak to tech and left my phone # (954) 839-8708 with
9 S: o3 W# f7 _6 P/ Hrep GLEN @10:30AM EST 3/19/20045 W% |. h. E' j& q+ T$ a
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- C9 V6 p5 c& A2 \: I[3/22/2004 6:46:00 AM - Robbie19]5 ?& G9 ^7 O# n' ^! q+ O
Customer using agp-nv-dvi agp card, that is supposed to work with this
0 ~' D/ U+ R1 D; c+ ^: V- B; ] emotherboard. Whenever selecting to output to the tv, he gets a quick
/ i; b z, R, y4 Vflicker and then the video goes out again. He has attempted to connect
7 l D# g4 Q- bto another tv. Same problems. Also tried loading linux, to see if5 y, ?8 D1 q+ S' P( C: Z, t/ w
still had problems. No difference. Beginning to sound like a possible
/ I' p% V ?' }( m# M* h' Z6 Zbad card. Suggested trying a different power supply, run the: f2 |: X8 I6 w' w- M/ e5 V! t0 {6 V5 A
motherboard outside of the case. If you still have problems then- y: j. v- k) Y2 z/ M
please contact Customer Service at 510-739-3777 option 3. Thank you!
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6 j+ k, A, u, S. fpsu 250w (+12v=9a,+5v=15a,+3.3v=10a)
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. m o) r1 @ j/ e8 D$ A$ n, p[3/22/2004 7:47:00 AM - steve23]4 s7 G6 L# y# o7 C, B
Tried system out of case with Antec 400W psu, heard a "pop" sound and+ W7 e3 Q& S D6 Z* M; S
smelled smoke; nothing works, system won't power up, with or without
( h& \, p! w4 Y! E7 ~$ I6 sthe card; smell seems to be coming from around the AGP slot/ }$ Y$ i8 {2 \4 X* P
$ G' A3 Y3 [) d3 d7 K4 y! f* VCustomer needs RMA: z+ `' E0 P t! F
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[4/19/2004 7:45:00 PM - smtelegadis@yahoo.com]
8 @. L( d8 q. G) R/ E3 aOkay, got the system board (A7N8X-VM/400) and daughter card+ d1 v; ~0 p8 ]1 f5 P6 \
(AGP-NV-DVI) back from the RMA department. I hook up all the parts and: S+ F4 x2 O) `, @; K* ?$ a' V
pieces to the power supply and the SAME PROBLEM. Exactly the same as, E( C O% p0 ?' K3 ]' }
the last time. I did notice one new thing. When I went to check the
N' R( i( e0 K( T4 y" zconnection of the Composite Video Cable a small spark jumped from the. h5 s! m0 u: T
AGP Cards resistor, Marked R20??, to the AGP Connector on the system3 l/ h+ G( M0 e# @- y4 |
board, causing the system to reset and including the CMOS. That+ p) z4 Y/ W, M
doesn't look good at all. Funny thing is that was happening before I
/ `' i9 y9 Z# w9 vjust didn't notice it, and I think thats what caused the last failure.
! I/ ]% ^0 O2 z$ QBottom line the Card and System still don't do what I need them to do.
% w2 I$ r% P! ^, u6 |Help with this feature would be greatly appreciated since it is why I
( h" A# p @5 {3 q, e% p- C/ W: d9 Epurchased this system and daughter card.) B4 v0 Y9 K# H. I- i0 V
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0 x1 B0 o( W. l& m7 G4 f1 ^- H[4/20/2004 6:07:00 PM - smtelegadis@yahoo.com]9 ^* {; {; o: P1 F3 t4 g( z
Called tech support and left message that same problem is occuring.
/ R! p$ d/ I7 X& ]% g7 N; UWaiting for call back.7 U5 [/ |9 v" P! _1 M E' E: a$ _5 p
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3 j" }! x* P7 m) d& {$ l3 L[4/21/2004 6:25:00 AM - steve23]
2 \2 r7 m' Q( }& e9 uThe sparks probably indicate a static electricity problem--not really
. V) t# G, q V3 w4 e- I5 [a good thing. This is two power-type issues you have had since
' {7 W" ^( f( ?changing the power supply--perhaps there is something wrong with the
s4 h- P( v& U+ S6 k4 n/ UAntec you picked up? The parts you received from RMA either a) worked
@, c" @: ^7 w3 `; J3 dproperly in their lab after repair, or b) were sent as working
! g5 t3 J6 f1 ~9 K% g+ qreplacements for the parts you sent to them. Either way, they should9 I& X$ h8 B' U/ b7 W& O& F& Y
function correctly. Since you had a problem initially when using the4 E+ h0 [+ K7 a" {& w
Antec, and now are having what looks like static problems, perhaps# B3 g8 r& e% [# l2 s
that particular power supply has issues of its own.
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% m9 z7 A d' C/ hRegarding the TV out problem: Make sure the television is turned on
) T5 b3 \! n0 U/ X0 zand connected to the card before turning on the computer. You may also
: p0 L6 J/ _ H8 mwant to try a different video cable to see if that helps.
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: C' C0 Q2 I8 d9 L2 E4 ^% a& VIf a different power supply doesn't help the condition of the boards,+ |3 e, y$ L0 f4 L' A
unfortunately the only option left is to contact RMA once again.4 Y& L5 W3 P( c3 T
Please give these suggestions a try, and let us know if you need
8 [' }# I) B' i$ C" {anything else.
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% R7 Q- }$ T4 s& }1 l% P% I# h[5/14/2004 1:38:00 PM - lesliegat]; l# x3 Q6 k5 t8 P9 ~! X% j$ w
same problem since march the tv out feature isn't working w/ the card
9 w. @, K6 `% lin the pc. doesn't really want to go through a another RMA call back8 K9 l0 r/ P2 b9 S5 T9 k( V
after( A8 y3 F/ V8 e6 ?
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( e" P1 `: U* f: \[5/14/2004 1:44:00 PM - smtelegadis@yahoo.com]5 @# }' V1 t5 B$ v& n
Called RMA Dept after receiving replacement board. According to
, \. @3 N! o0 `' X"Ratan", the RMA rep I spoke with, the board is functionaly with
2 P3 ?: b& N% g9 Y- Yrespect all features including TV out.
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# u9 j f: O1 N, w/ H5 vNext, I called Tech support and left a message with Less who informed
8 j" o( s; J% h# M6 a; Xme that I should receive a return phone call no later than end of day
/ |% d$ G7 e4 N# c$ \Monday 12PM. Which means if I do not hear back from tech support
7 V( u5 F" p5 o; d, cbefore then it will result in me contacting tech support again on
+ T4 z( H0 ~3 q9 z& ~9 F- ktuesday the 18th of may.! \5 w7 s6 o+ Q2 e2 m
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I will not connect or test any of the products previously described7 |/ D1 N$ p/ n& ?+ ?
util I speak with a technical support agent.
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k3 [/ r: d( G4 N, D6 Y[5/18/2004 5:41:00 PM - smtelegadis@yahoo.com]# q7 r- o: ~/ N& V' d$ e% f; t
Calling back because ONCE again no one has return my call.
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% A9 ?+ ?% N+ q/ P, H[5/18/2004 5:49:00 PM - smtelegadis@yahoo.com]) ~; W9 M/ E$ v) U
left a message with supervision (Lee) voice mail. I am awaiting a
3 l% K% F- G. ~0 K; q- d& }return phone call.
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d9 Z0 ^- @8 I4 A[5/19/2004 10:16:00 AM - smtelegadis@yahoo.com]
9 z- L; w/ W0 a+ } B! m* N. vNo return Call calling back AGAIN. Waiting to speak to a supervisor.0 m5 F9 f6 _3 c: W# O- h1 ^
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[ 本帖最后由 H5N1 于 2007-2-14 21:50 编辑 ] |
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