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http://hardware.mcse.ms/archive69-2004-5-7750.html
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Problem: A7N8X-VM/400 w/ AGP-NV-DVI & TV-out feature
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9 F' b: t2 Q0 |This is a request to the rest of the Asus A7N8X-VM owners that have" h6 r/ i4 s6 a" R- c. d
bought the companion AGP-NV-DVI card. I'm not able to get TV out. L7 J% B5 }9 h- @: J
working, either through Composite or S-Video, in Windows 2000 or
7 m# y0 c7 j0 s ], a! u9 TLinux, and I was curious if anyone else has or is having the same$ s% @$ ]! }0 h G8 h
problem. H2 A4 C- w9 x' A; z. f) d9 Y
! [! o5 G1 s1 `$ [' NSystem Specification is as follows:
7 u& U1 u6 _* y* G* M% d0 k) t) pAsus A7N8X-VM/400 (BIOS AMI Version 08.00.09 Build Date 11/25/03 ID3 z4 c, `' ?% {$ s8 s1 R
A000700)5 `5 b0 V+ c' [6 X
AMD Athlon XP "Barton" 2500 CPU9 g; P7 {4 @- E+ F
Asus AGP-NV-DVI Add-on Card /w S-video and Composite Out, ?# m5 U5 x2 u- U# o5 \
1 Chip of 512MB PNY Memory (Samsung IC's)
9 S. ]* {- k' `& [1 Maxtor 120Gig DiamondMax Plus 9 ATA/133 Hard Drive (WIN32)/ m- j% l& z1 p
Alternate Maxtor 120Gig DiamondMax Plus 9 ATA/133 Hard Drive (LINUX)
9 V ^( c. A+ n H1 C$ m1 Kworld TV878RF-Pro TV Tuner Card (BT878)
, O1 C4 S7 v3 t t7 VMemorex MX5050 105key Windows KeyBoard) D8 A5 g+ S3 U# p
Microsoft Optical USB 2Button Scroll Mouse
8 A2 S! e( O: N. Z4 LGeasung 250Watt MicroATX Power Supply( X" ~, s# J+ B/ `9 T
Ahanix Extreme MicroATX Case
" A4 r, j: y- l% D: v6 ZSamsung CDRW/DVD Model SM-332B CD40/DVD12/W32/WR10
2 F, X. x2 t" ^/ _& K+ V3 [Samsung SyncMaster 172w Monitor 1 via DVI) i7 V L1 c6 g4 Q8 i3 K
NEC MultiSync E750 Monitor 2 via VGA (Hsync 31.0-92.0; Vsync& b/ U& }* e D2 _
55.0-160.0)8 t3 k% |5 y( v! u% `, u/ `
Sharp 27N-S50 Television (w/ 2 Composite Video Connections)
# L3 ]- }) M3 c. P" [' _" QGrandTec ULTIMATE XP PRO (PC to Video Component)
# [7 ]0 e3 h. C5 Z; ?! lWindows 2000 with Service Pack 4 (No Conflicts with Hardware)" l, A# X1 M% N1 l( O/ k6 i, D
Alternate Drive of same spec Running Gentoo2004.1 "CK-Sources" Kernel
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BTW: Asus customer service has to be the worst I've ever delt with.2 ]7 }4 F& Q/ ]
They are always "Busy Helping other customers" which is usually
( I: Y! I2 ~- `followed by "A technician will call you back as soon as possible."% t& O- }/ ?) e: E! e& p0 H4 W
I've been dealing with this problem since Mar 17, 2004 and no one has
; f( Z# Q- A$ D- O2 d z) Nyet to call me back.
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0 O! |) V" X, N' I4 WAnyways here's the log for a giggle. Need less to say I'm waiting to9 |' x3 X: L l/ G% i% ^
hear back from the Supervisor. At least now I'll be ignored by upper
. y' N# ]/ p0 Pmanagment.- U7 g x0 o9 {. ] L6 {
: p- l, X8 ^' ^5 b$ ^[3/17/2004 12:22:00 PM - nick23]3 l2 C: z0 l- K8 n7 F& C" I
We will need MORE INFORMATION to process your request. Please call our
( U- W8 _, T4 L" ?3 t" P/ ephone support center at 502-995-0883 with your EXACT system
2 W S7 p" ^- P2 D6 Tconfiguration and a more detailed description of the problem that you
& U. G* b! V. c" f @. yare having.$ g' Z1 J3 Y: s2 Z: n+ k
* @; J/ {" I; z1 X" l3 MThank you!
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[3/18/2004 8:08:00 PM - smtelegadis@yahoo.com]
4 c; V0 ]2 Z! \$ X: DAll Devices Are function properly with the exception of the DVI
7 \8 Q9 e2 W1 J! N: Q' xDaugther Card's S-Video and Composite out Feature. This is the main
! x6 w) c) y5 C' treason I purchased this motherboard and daughter card.
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I have tried downloading and reinstalling the drivers for the systems+ t* C. W& h5 u( R& \( u, M
components, running the system with each monitor indivually and
! t! S3 M, ~' n/ T. Vcombined, and unplugging the TV Tuner Card. The setting under the bios( {2 {& V" v: U' b* Y9 t3 `0 T& |# }4 i
specify NTSC for the TV out format Nothing has had an effect on the" I+ b. V% Z C9 B
video output of the AGP-NV-DVI card.2 @9 g" e J% x: @! W
% ~) F" @, \/ r' u B5 T1 [2 nAll I receive from the Television for a fraction of second is a
9 C% E% Z# R8 O8 Tflicker of the computer screen in B&W when I select the Television
. U# M y7 E( I0 W) Y4 noutput from the nVidia GeForece4 MX Intergrated GPU Properties Tab
( b( w4 |! y' K9 T( ]: f$ \, t" ?"Device Selection" Menu
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% X8 |) t/ ?4 d8 }% |0 \The Television is working with the system via the GrandTec Unit, and
4 p4 {* E6 N( o/ x" [via my VCR.; D% Q7 @5 g9 x- s
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[3/19/2004 7:32:00 AM - smtelegadis@yahoo.com]) O0 Y3 w+ B' p/ V* C2 I
Called Back to speak to tech and left my phone # (954) 839-8708 with# N( G: J+ H, d" y. t
rep GLEN @10:30AM EST 3/19/2004
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[3/22/2004 6:46:00 AM - Robbie19]' E% Y3 X$ O h2 ?, ~' t$ S# D
Customer using agp-nv-dvi agp card, that is supposed to work with this
6 D2 l( K$ v* G& C6 Q) P" _motherboard. Whenever selecting to output to the tv, he gets a quick
) T1 x9 R# j; S6 h: Z" \+ k5 Mflicker and then the video goes out again. He has attempted to connect$ B j- `$ h4 t$ L6 T1 k
to another tv. Same problems. Also tried loading linux, to see if
1 R% C1 V) u& D/ r( c' @# @still had problems. No difference. Beginning to sound like a possible. ]$ `6 G( }" x, U* r1 N3 L$ j
bad card. Suggested trying a different power supply, run the
7 N7 U+ P. q; H! t$ kmotherboard outside of the case. If you still have problems then
* N7 b; |4 ~3 hplease contact Customer Service at 510-739-3777 option 3. Thank you!8 E& t9 j4 h$ l, U4 M
$ r4 K2 ~6 n( ]9 M2 mpsu 250w (+12v=9a,+5v=15a,+3.3v=10a)
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[3/22/2004 7:47:00 AM - steve23]
2 E; P$ G" i! L& D3 l6 o7 {Tried system out of case with Antec 400W psu, heard a "pop" sound and) o! i3 x) w2 Y8 a
smelled smoke; nothing works, system won't power up, with or without
1 }& Q) i! E, b% [6 Uthe card; smell seems to be coming from around the AGP slot
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Customer needs RMA
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4 Z/ a- b/ i* _" T* s7 @[4/19/2004 7:45:00 PM - smtelegadis@yahoo.com]2 s$ q/ Z5 p" J* o/ k
Okay, got the system board (A7N8X-VM/400) and daughter card
& S' F V9 ^. p5 i8 i(AGP-NV-DVI) back from the RMA department. I hook up all the parts and
F% ~; W" ] [' |pieces to the power supply and the SAME PROBLEM. Exactly the same as* T6 t1 v9 q v- F( r
the last time. I did notice one new thing. When I went to check the, q& Z3 O" e D
connection of the Composite Video Cable a small spark jumped from the( j' w4 F% k* ~+ J0 g1 X9 w8 S
AGP Cards resistor, Marked R20??, to the AGP Connector on the system
. J A' {9 X* Vboard, causing the system to reset and including the CMOS. That
+ v' _" v! r5 Y1 Cdoesn't look good at all. Funny thing is that was happening before I
: I4 V& N7 K. l& x" L9 D! w3 H) B$ Vjust didn't notice it, and I think thats what caused the last failure.
6 P& b2 H/ \2 ~, {Bottom line the Card and System still don't do what I need them to do.+ G# S3 X" L# O6 Y, P9 t
Help with this feature would be greatly appreciated since it is why I k/ \! ? s& j+ o
purchased this system and daughter card." M- ~6 c3 T0 c1 h& g4 x
p2 l0 S0 _ l- l# p2 e% ^$ v& t! G7 @& i( s# m5 n$ ?
[4/20/2004 6:07:00 PM - smtelegadis@yahoo.com]2 i. \" l2 b4 g' Q0 o8 ?9 H
Called tech support and left message that same problem is occuring.9 B* @& D' L/ @# f
Waiting for call back.! b$ N8 k9 G) H' u6 k& }! x
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% g* t$ B0 ^; y; u[4/21/2004 6:25:00 AM - steve23]
7 B4 u- B- |) b: yThe sparks probably indicate a static electricity problem--not really7 a) b5 z7 J& h( z
a good thing. This is two power-type issues you have had since
, p7 _: [7 d; H7 kchanging the power supply--perhaps there is something wrong with the
) t( v3 k2 R2 m* nAntec you picked up? The parts you received from RMA either a) worked
7 l+ t7 ]0 S" Dproperly in their lab after repair, or b) were sent as working( L' J/ u9 `- y; y* Q
replacements for the parts you sent to them. Either way, they should
* `: l1 B! n, w* b- S: N+ \5 Vfunction correctly. Since you had a problem initially when using the* k r- I3 m) {" S' Q! G) ]
Antec, and now are having what looks like static problems, perhaps9 [; a# J# @4 ~( C: j. o$ i
that particular power supply has issues of its own.5 b- `) { {, ?- P
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Regarding the TV out problem: Make sure the television is turned on
2 c) r' K9 L Y: s0 nand connected to the card before turning on the computer. You may also
+ c& r& I% T# l1 r* Fwant to try a different video cable to see if that helps.% R3 y( `5 W* {* W' }5 E
; m8 j& b% K7 g/ L' |8 L) \) s9 YIf a different power supply doesn't help the condition of the boards,
. a! Z* v+ d4 M8 G8 ^# iunfortunately the only option left is to contact RMA once again.% H: R Y4 x. @! @7 X
Please give these suggestions a try, and let us know if you need
$ c' D. |+ l0 w/ u, Z% z( ^anything else.6 |' o& P8 q* M1 h8 z
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2 W; A) [8 j7 L8 F2 J# y[5/14/2004 1:38:00 PM - lesliegat]
( x( R; B, I: p- G! C8 T) jsame problem since march the tv out feature isn't working w/ the card
+ N$ z) _$ M+ C# t7 \in the pc. doesn't really want to go through a another RMA call back) e" L5 p( A P
after
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[5/14/2004 1:44:00 PM - smtelegadis@yahoo.com]- H4 R. ~( x* L3 E
Called RMA Dept after receiving replacement board. According to
3 [7 S. l. Y: c n) K, W1 `! k"Ratan", the RMA rep I spoke with, the board is functionaly with! N4 C H k/ |9 L& {
respect all features including TV out.
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Next, I called Tech support and left a message with Less who informed
( O8 D3 I( y* F& ?5 E( n- bme that I should receive a return phone call no later than end of day
7 m( p! @; G% eMonday 12PM. Which means if I do not hear back from tech support5 p8 v: H% O: c2 E1 Q
before then it will result in me contacting tech support again on
4 E# `1 f) E: ^2 Ytuesday the 18th of may.! `4 l! J! ?# p! t3 \2 G, J) w: H
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I will not connect or test any of the products previously described. W9 Z/ L6 c$ C4 Y5 ]
util I speak with a technical support agent.: @+ f" s# N# \; i& H3 |/ l8 ?, x1 X7 R
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[5/18/2004 5:41:00 PM - smtelegadis@yahoo.com]
" h5 G3 ^& J7 v7 pCalling back because ONCE again no one has return my call.$ Y% t, c# \9 d* z/ r2 q; |4 u- G
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[5/18/2004 5:49:00 PM - smtelegadis@yahoo.com]
5 h$ c; j+ e0 ?% V! C0 N7 C3 dleft a message with supervision (Lee) voice mail. I am awaiting a
- L& h' D% I( v0 n7 g" areturn phone call.
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[5/19/2004 10:16:00 AM - smtelegadis@yahoo.com]% o0 c& K' f# r+ j- y: p* a |
No return Call calling back AGAIN. Waiting to speak to a supervisor.) ? j3 `+ ~2 W6 M1 Z
9 }# v( \5 x3 s$ m: O) z" ]1 ^[ 本帖最后由 H5N1 于 2007-2-14 21:50 编辑 ] |
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