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http://hardware.mcse.ms/archive69-2004-5-7750.html) [: h) N; i" B ?) [* S+ d; A
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Problem: A7N8X-VM/400 w/ AGP-NV-DVI & TV-out feature
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, |' r- ^& f, T2 R4 Q( lThis is a request to the rest of the Asus A7N8X-VM owners that have
7 A( H/ x$ s0 H$ n3 ibought the companion AGP-NV-DVI card. I'm not able to get TV out& s* l/ P- ]2 O' D% k
working, either through Composite or S-Video, in Windows 2000 or( |. J* a( j$ @9 ]3 |6 D# \) d
Linux, and I was curious if anyone else has or is having the same
- _: ?) {9 [' q* d# B' _1 I8 w# oproblem.
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. p1 q, E( W* c% A# B; ySystem Specification is as follows:
3 S3 O, e. R3 MAsus A7N8X-VM/400 (BIOS AMI Version 08.00.09 Build Date 11/25/03 ID: y5 V- v$ `: Y
A000700)
3 M9 D! B% K! tAMD Athlon XP "Barton" 2500 CPU, T1 O! @2 D8 C
Asus AGP-NV-DVI Add-on Card /w S-video and Composite Out- j& N9 P- U& D0 N
1 Chip of 512MB PNY Memory (Samsung IC's)
# m( `: v7 d2 Y* R; U1 ]6 e* G' t1 Maxtor 120Gig DiamondMax Plus 9 ATA/133 Hard Drive (WIN32)
8 v' ?' t& O% w! c, }! o% sAlternate Maxtor 120Gig DiamondMax Plus 9 ATA/133 Hard Drive (LINUX)& b N& {1 M/ M' S
1 Kworld TV878RF-Pro TV Tuner Card (BT878)# K5 C# Q0 r" q& @
Memorex MX5050 105key Windows KeyBoard
T, D% M9 ~8 R& AMicrosoft Optical USB 2Button Scroll Mouse
F0 V9 d, c( L, e: B& lGeasung 250Watt MicroATX Power Supply' }- G; {' f: {
Ahanix Extreme MicroATX Case
% i# x& X5 }, s+ r _; gSamsung CDRW/DVD Model SM-332B CD40/DVD12/W32/WR10! ~# @# }) S1 U) ~0 z
Samsung SyncMaster 172w Monitor 1 via DVI
0 h! j8 E3 ^9 E8 wNEC MultiSync E750 Monitor 2 via VGA (Hsync 31.0-92.0; Vsync2 o* P! C. O: `& e1 D4 ^0 \
55.0-160.0)
5 n; k! `. K0 b7 B7 ySharp 27N-S50 Television (w/ 2 Composite Video Connections)
" r( t8 j" m( _' Z# mGrandTec ULTIMATE XP PRO (PC to Video Component)
) D8 M2 p: H# fWindows 2000 with Service Pack 4 (No Conflicts with Hardware)
4 w5 A/ w6 Y, \0 QAlternate Drive of same spec Running Gentoo2004.1 "CK-Sources" Kernel* l* O8 F* N) n* D
2.6
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+ ]- h: M- l8 d, c# a aBTW: Asus customer service has to be the worst I've ever delt with.$ t, X3 a5 b0 M
They are always "Busy Helping other customers" which is usually
: r% k- J8 n2 R2 X7 @- Zfollowed by "A technician will call you back as soon as possible."0 S( K" `) L# P. u' m& z. Y }
I've been dealing with this problem since Mar 17, 2004 and no one has
% d1 A+ p9 `0 D; c3 jyet to call me back.
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Anyways here's the log for a giggle. Need less to say I'm waiting to- t/ \/ S1 _" G# x
hear back from the Supervisor. At least now I'll be ignored by upper
7 t( J% M; N) fmanagment.9 k9 t- M$ T+ s1 |
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[3/17/2004 12:22:00 PM - nick23]
* k6 ^2 d* p: ~& {# O4 U& i- I, EWe will need MORE INFORMATION to process your request. Please call our# x8 d, Y9 p& h0 J1 K+ O
phone support center at 502-995-0883 with your EXACT system; ]. F3 X) ~/ g1 I, x
configuration and a more detailed description of the problem that you/ p, [# a0 J( H6 f5 V/ Y4 d
are having.; F- Z L/ V9 e
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Thank you!
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[3/18/2004 8:08:00 PM - smtelegadis@yahoo.com]0 v2 Q P3 ?6 Z& X9 _3 R
All Devices Are function properly with the exception of the DVI
* Z; U0 R$ k/ I9 x: _, P# bDaugther Card's S-Video and Composite out Feature. This is the main
8 d8 p6 F5 d) A' }* b) Treason I purchased this motherboard and daughter card.
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I have tried downloading and reinstalling the drivers for the systems7 p9 r& m n' A: w/ b3 [
components, running the system with each monitor indivually and
( O1 P3 o0 |& K; @9 w4 W* a% |: Ccombined, and unplugging the TV Tuner Card. The setting under the bios
' V, w# x" @4 x: x: especify NTSC for the TV out format Nothing has had an effect on the
6 L+ J& f- }/ n, Y* S( bvideo output of the AGP-NV-DVI card.; _ G6 }% k0 K, k0 U
: x/ p1 Z$ o7 _9 n3 o) NAll I receive from the Television for a fraction of second is a+ q5 A* N1 q" w8 ^& M2 ]6 U/ [
flicker of the computer screen in B&W when I select the Television2 x( Y: ~* I$ g5 P4 G
output from the nVidia GeForece4 MX Intergrated GPU Properties Tab
( o7 j) K+ Q/ l) ]& A" w" |, o% T"Device Selection" Menu/ ~4 u r7 `9 e: t' P5 f. e
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The Television is working with the system via the GrandTec Unit, and
: M: D; n5 Z7 @1 u6 E5 A9 T1 Lvia my VCR.2 X% M: g" u, W0 s: Y, y7 g f
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8 r1 }3 i: ^, C: E[3/19/2004 7:32:00 AM - smtelegadis@yahoo.com] `' e' d% w) j& ?1 k8 \2 m. s$ O
Called Back to speak to tech and left my phone # (954) 839-8708 with
" X* A; M a& H# krep GLEN @10:30AM EST 3/19/2004# J! {# l( o' L7 i: O0 L6 d2 F
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[3/22/2004 6:46:00 AM - Robbie19]
/ q* u' o G& Q1 wCustomer using agp-nv-dvi agp card, that is supposed to work with this: Z$ n& o6 U9 R9 i, a
motherboard. Whenever selecting to output to the tv, he gets a quick# S7 V& @; }8 T' H ]/ Y
flicker and then the video goes out again. He has attempted to connect# p) H+ K Z b0 M4 u/ [: i
to another tv. Same problems. Also tried loading linux, to see if
. d* }5 E; O% M9 G2 `; B, } p; K7 \still had problems. No difference. Beginning to sound like a possible7 B% F4 H+ M7 D4 }! Q& V
bad card. Suggested trying a different power supply, run the2 e* g4 H6 D$ g% ]- e: P$ ~) c
motherboard outside of the case. If you still have problems then, w( l3 Z: ]6 i1 \
please contact Customer Service at 510-739-3777 option 3. Thank you!3 ^' R. C; `# s# M4 T# B9 |/ G
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psu 250w (+12v=9a,+5v=15a,+3.3v=10a)2 V; x! U$ h# Q2 h, z
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[3/22/2004 7:47:00 AM - steve23]
# i5 Z$ i4 D2 [Tried system out of case with Antec 400W psu, heard a "pop" sound and* E; k/ C' h. J3 T
smelled smoke; nothing works, system won't power up, with or without
+ Q M$ X4 ?3 k/ v& d/ T/ F; zthe card; smell seems to be coming from around the AGP slot
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Customer needs RMA
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[4/19/2004 7:45:00 PM - smtelegadis@yahoo.com]
, N( _ Z( _; X/ q) A. s; G. r9 SOkay, got the system board (A7N8X-VM/400) and daughter card2 v$ k) g6 V0 Y7 L
(AGP-NV-DVI) back from the RMA department. I hook up all the parts and! H6 t e6 U6 H( p, \
pieces to the power supply and the SAME PROBLEM. Exactly the same as
' W+ U. w! D; t# W/ X4 Mthe last time. I did notice one new thing. When I went to check the3 S2 @3 Q4 |# _% }! F
connection of the Composite Video Cable a small spark jumped from the
5 q ^4 Z, n+ P2 c( uAGP Cards resistor, Marked R20??, to the AGP Connector on the system3 @4 Y' j- E3 ^( v- C5 S7 X
board, causing the system to reset and including the CMOS. That
. y& ^& d( q3 [8 w, N& o1 H: mdoesn't look good at all. Funny thing is that was happening before I; q+ s& B3 E8 d3 w' M2 x
just didn't notice it, and I think thats what caused the last failure.
3 g) x* n) i4 d: bBottom line the Card and System still don't do what I need them to do.& W5 E8 o. f' ^5 f, z* l5 ~& ]+ J; b
Help with this feature would be greatly appreciated since it is why I: e- C0 f& q# E& m' y
purchased this system and daughter card.* o& ~2 r% H. _' Q! {, d1 n
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[4/20/2004 6:07:00 PM - smtelegadis@yahoo.com]7 H' P% | U% \# g, q/ a
Called tech support and left message that same problem is occuring.
, A( ~* ^+ j, RWaiting for call back.
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[4/21/2004 6:25:00 AM - steve23]
7 c; ^) t+ i" e9 i8 P9 l4 w( i2 dThe sparks probably indicate a static electricity problem--not really
* O4 b8 g# W/ j* {a good thing. This is two power-type issues you have had since
$ Z* ~5 a6 o6 Vchanging the power supply--perhaps there is something wrong with the7 s8 S( `- P" E$ T, d7 P& J/ m$ b4 G
Antec you picked up? The parts you received from RMA either a) worked
3 i; x% k6 |" iproperly in their lab after repair, or b) were sent as working0 Y4 ]- K: _; F$ g: R
replacements for the parts you sent to them. Either way, they should
2 A& b/ v' c; kfunction correctly. Since you had a problem initially when using the) e' ^0 Z5 Y/ C
Antec, and now are having what looks like static problems, perhaps
# O ?5 t2 g' Y9 y! p9 dthat particular power supply has issues of its own.
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$ ~1 A; u; q: w0 ]6 q, VRegarding the TV out problem: Make sure the television is turned on1 I. z! f* S9 E9 S" ?0 u9 M5 f k) [
and connected to the card before turning on the computer. You may also0 g0 `4 T7 Z' x. b+ r+ ^
want to try a different video cable to see if that helps.4 e8 Y }0 x5 s& V2 ~/ H. k
) R# W, U7 P/ `( wIf a different power supply doesn't help the condition of the boards,
$ t% j R. `1 R* I3 s( Funfortunately the only option left is to contact RMA once again.
, b" I$ ^1 q$ PPlease give these suggestions a try, and let us know if you need) y2 G$ K [ U% _. H s
anything else.
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[5/14/2004 1:38:00 PM - lesliegat]
1 m( U) R! ^) Y P* z w hsame problem since march the tv out feature isn't working w/ the card
( E2 z3 I4 a0 ~# p+ E+ yin the pc. doesn't really want to go through a another RMA call back
% f5 D5 Y# Z% w) y1 t5 k6 Eafter
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3 C& H; @# }( `! g[5/14/2004 1:44:00 PM - smtelegadis@yahoo.com]2 c" c- h0 t$ E3 E
Called RMA Dept after receiving replacement board. According to
. g( P2 {1 @$ Y7 `% f* W/ s"Ratan", the RMA rep I spoke with, the board is functionaly with, @& p1 Q; b3 N9 h. V, B! V# M
respect all features including TV out.
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Next, I called Tech support and left a message with Less who informed
$ ?1 ~, Y4 q3 ]% Z! K+ N5 zme that I should receive a return phone call no later than end of day! H; v& V" ]* H2 L O' }- ^
Monday 12PM. Which means if I do not hear back from tech support# }6 \; n3 y0 T( F! @; c+ f
before then it will result in me contacting tech support again on
7 `- o4 N9 ^- p8 T8 P0 Etuesday the 18th of may., T- {( \. B8 t, @; N U( j7 Q6 t# s
' u! r9 J: n" u* [/ P0 k# B* O7 L# V7 i" dI will not connect or test any of the products previously described
0 p/ I2 p' E; p6 ?$ W/ t% [util I speak with a technical support agent." {, n: [. @4 C/ C+ e3 z1 O; X% H1 k4 n
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[5/18/2004 5:41:00 PM - smtelegadis@yahoo.com]
- h' x" t' _- OCalling back because ONCE again no one has return my call.+ J7 U! K h% T4 i
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[5/18/2004 5:49:00 PM - smtelegadis@yahoo.com]; U: P4 b- u$ e, z! N1 x
left a message with supervision (Lee) voice mail. I am awaiting a
/ ]1 G6 p# k6 @. Q6 }& preturn phone call.
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[5/19/2004 10:16:00 AM - smtelegadis@yahoo.com], v( H" K$ K$ f! f {: s
No return Call calling back AGAIN. Waiting to speak to a supervisor.( P F! x3 x7 h
/ W) K9 g" F& v! w2 q& k/ a[ 本帖最后由 H5N1 于 2007-2-14 21:50 编辑 ] |
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