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http://hardware.mcse.ms/archive69-2004-5-7750.html# J9 N% s2 O( H9 S( G" i* _
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Problem: A7N8X-VM/400 w/ AGP-NV-DVI & TV-out feature0 f8 \) @! e0 S/ [/ D/ ~$ D
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This is a request to the rest of the Asus A7N8X-VM owners that have; w# l ?% A7 b7 Z2 N |
bought the companion AGP-NV-DVI card. I'm not able to get TV out! I3 {( @ ^8 Q# V- D' R& F
working, either through Composite or S-Video, in Windows 2000 or1 N& F8 {+ \. n' Z$ W
Linux, and I was curious if anyone else has or is having the same
/ W9 Q1 V$ S( g' @problem.. A' i: _1 X: O" \& r8 ?& R) [
3 t4 d+ I; D% x( zSystem Specification is as follows:
2 L% D+ c4 v) E, ~- f4 B0 ^Asus A7N8X-VM/400 (BIOS AMI Version 08.00.09 Build Date 11/25/03 ID
& _9 H& ?/ A9 }: e! A9 b+ nA000700)$ q* }% L2 h7 H3 M
AMD Athlon XP "Barton" 2500 CPU
. f6 y; Z: u- [( QAsus AGP-NV-DVI Add-on Card /w S-video and Composite Out6 k( o$ h. i. R8 b0 W
1 Chip of 512MB PNY Memory (Samsung IC's)
3 w0 v! c# F) M6 ^& v1 Maxtor 120Gig DiamondMax Plus 9 ATA/133 Hard Drive (WIN32)) u* x$ J, |0 l) \% F" X D
Alternate Maxtor 120Gig DiamondMax Plus 9 ATA/133 Hard Drive (LINUX)
) N( a/ x! o p. ]" V1 Kworld TV878RF-Pro TV Tuner Card (BT878)9 w8 v! y4 a; ^- u" x# T
Memorex MX5050 105key Windows KeyBoard
) ]$ y3 g* V6 h! |: f7 X% fMicrosoft Optical USB 2Button Scroll Mouse" z) b$ z' w& R6 t$ T$ k- u
Geasung 250Watt MicroATX Power Supply0 J/ P! s) f% q) y, z( X
Ahanix Extreme MicroATX Case
+ g; c# F7 ?6 S# [1 i& OSamsung CDRW/DVD Model SM-332B CD40/DVD12/W32/WR10
& q' a+ w. Q) |0 g ~Samsung SyncMaster 172w Monitor 1 via DVI& u; ~% L8 F1 g' y: V
NEC MultiSync E750 Monitor 2 via VGA (Hsync 31.0-92.0; Vsync9 _/ c6 q1 J- m
55.0-160.0)9 s+ D7 x7 s( [- {
Sharp 27N-S50 Television (w/ 2 Composite Video Connections). e9 s9 [* _, p4 C
GrandTec ULTIMATE XP PRO (PC to Video Component)
1 T* D6 y! C( n4 wWindows 2000 with Service Pack 4 (No Conflicts with Hardware) L: Y' u+ k3 t6 Y: s% n4 Q
Alternate Drive of same spec Running Gentoo2004.1 "CK-Sources" Kernel+ O5 C4 C1 ~1 H: A) l6 c
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BTW: Asus customer service has to be the worst I've ever delt with.
' D; h' P7 T. p; z+ A; rThey are always "Busy Helping other customers" which is usually
. j; ~8 N5 x! C# e% j4 A& Cfollowed by "A technician will call you back as soon as possible."0 U3 }: }/ ]0 j( q% g- Z% N
I've been dealing with this problem since Mar 17, 2004 and no one has
& ?. \4 E5 V6 M$ y) E3 J( kyet to call me back. h* N3 m% d) n: W8 ]$ q3 e
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Anyways here's the log for a giggle. Need less to say I'm waiting to. }3 U) z$ c b5 o9 ]
hear back from the Supervisor. At least now I'll be ignored by upper+ ]( U5 U2 L U
managment.
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7 I$ e& M; M! y% q4 ]2 n[3/17/2004 12:22:00 PM - nick23]
; a6 }- V+ A+ x& |; S# KWe will need MORE INFORMATION to process your request. Please call our6 r3 M& ] L+ ~4 a# E, q+ F8 ~6 S7 g+ q4 m
phone support center at 502-995-0883 with your EXACT system; x4 X# y" C8 D+ _+ F1 l1 k$ Y) y
configuration and a more detailed description of the problem that you
6 g' ^/ ?( i+ a& Vare having.. h, A$ ]- M8 }- l" z1 {5 e3 h2 o
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Thank you!
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[3/18/2004 8:08:00 PM - smtelegadis@yahoo.com]7 j5 F6 U, y) u# S7 X
All Devices Are function properly with the exception of the DVI
/ e1 d( G. v" U' SDaugther Card's S-Video and Composite out Feature. This is the main+ _: c0 ^* i- @1 z0 s( { i) ^
reason I purchased this motherboard and daughter card.! p3 b X( Q6 d" }4 ~+ c, l' ^
% k2 s& z- w5 JI have tried downloading and reinstalling the drivers for the systems6 Z( f$ h6 A9 [9 A X
components, running the system with each monitor indivually and
2 k: D: x+ E* S6 g0 Scombined, and unplugging the TV Tuner Card. The setting under the bios
+ t; b/ \8 Q$ D: ^/ s) [ t9 j' M; s6 gspecify NTSC for the TV out format Nothing has had an effect on the. g' V0 U& O- m& i& a. f; k* G8 u
video output of the AGP-NV-DVI card.
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All I receive from the Television for a fraction of second is a( W* n# ^2 s! z
flicker of the computer screen in B&W when I select the Television' T& y0 z$ T9 T. S$ p- X8 B
output from the nVidia GeForece4 MX Intergrated GPU Properties Tab
% i2 D$ U+ S! x/ q$ _/ T8 S"Device Selection" Menu* N G5 J, A; J3 R) P
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The Television is working with the system via the GrandTec Unit, and1 I- ~- r0 o, p, F: h
via my VCR.) ^5 |3 t j5 @- v
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[3/19/2004 7:32:00 AM - smtelegadis@yahoo.com]! A! ?/ u1 M. n% _' a
Called Back to speak to tech and left my phone # (954) 839-8708 with- H' m! n4 e9 Q* U
rep GLEN @10:30AM EST 3/19/20042 h) n, x: j+ y7 f) S
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+ ~1 m9 ]: N) F! ?[3/22/2004 6:46:00 AM - Robbie19]
2 H( X, {% l7 U6 W. X* I5 ECustomer using agp-nv-dvi agp card, that is supposed to work with this
- Z$ y$ X z% Y, T7 a/ C+ {, Nmotherboard. Whenever selecting to output to the tv, he gets a quick+ k5 f# ^1 y& n+ o
flicker and then the video goes out again. He has attempted to connect
: { ]# k4 `1 [' u. Oto another tv. Same problems. Also tried loading linux, to see if& |3 _! v: t4 _7 S# a% ]& u- [! G' C3 p
still had problems. No difference. Beginning to sound like a possible
^7 _7 `2 I& [bad card. Suggested trying a different power supply, run the! p) K: @9 a' @! \
motherboard outside of the case. If you still have problems then
: [2 @. F g4 x& Lplease contact Customer Service at 510-739-3777 option 3. Thank you!! B1 }. Z) {$ i, c9 r# u' |$ r: h
9 i3 A& n8 j' y9 h2 u, Npsu 250w (+12v=9a,+5v=15a,+3.3v=10a)
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[3/22/2004 7:47:00 AM - steve23]
% i3 Q4 V* g/ |% M" g0 C) m' CTried system out of case with Antec 400W psu, heard a "pop" sound and6 D. i4 n4 X9 `( e0 K. c
smelled smoke; nothing works, system won't power up, with or without
' }6 R0 d% Z% H; Q/ S2 A) j# Rthe card; smell seems to be coming from around the AGP slot) A: k; m- \; L0 Y! I7 x5 Y
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Customer needs RMA% i5 B9 d: y& U6 ]1 J; {: h
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[4/19/2004 7:45:00 PM - smtelegadis@yahoo.com]
& [0 v# R3 p! ?. i% x( w4 x5 W$ t6 HOkay, got the system board (A7N8X-VM/400) and daughter card* c" p4 Q1 r/ S4 F' a. n
(AGP-NV-DVI) back from the RMA department. I hook up all the parts and: v+ j- U; ]1 i) ?" ?8 f* j
pieces to the power supply and the SAME PROBLEM. Exactly the same as
" Y$ j( i" c! H6 othe last time. I did notice one new thing. When I went to check the
" A4 F \/ O! |+ @connection of the Composite Video Cable a small spark jumped from the
0 s# l6 e8 a( u/ |8 K1 a) D! IAGP Cards resistor, Marked R20??, to the AGP Connector on the system
6 y c8 W' M. U9 tboard, causing the system to reset and including the CMOS. That
0 S* v$ G" M2 P4 Tdoesn't look good at all. Funny thing is that was happening before I& ?2 c5 K2 _* o* j. E6 T7 t- g# p
just didn't notice it, and I think thats what caused the last failure.
0 `- a$ a: G3 }* PBottom line the Card and System still don't do what I need them to do." @( Z+ ]# R6 U3 H7 t7 y& w; [" f
Help with this feature would be greatly appreciated since it is why I6 h' L9 H! G9 H/ X1 m2 @% N
purchased this system and daughter card.+ G* P0 c( H7 [+ n" R( E2 R
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[4/20/2004 6:07:00 PM - smtelegadis@yahoo.com]
3 N7 S6 \- K6 M0 i! c& gCalled tech support and left message that same problem is occuring.
! t* [/ E, q' O' s9 G% L0 b! `- oWaiting for call back., j/ S1 ?9 L/ z: F" w8 K7 c
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[4/21/2004 6:25:00 AM - steve23]
) A# H. n* M! K [! w' }, n" gThe sparks probably indicate a static electricity problem--not really* I% G W! ^3 U/ a5 Y
a good thing. This is two power-type issues you have had since
4 G' ?8 z# ]& n0 @% J/ c4 ~2 T8 nchanging the power supply--perhaps there is something wrong with the
0 g; s8 Z( ^0 H% }Antec you picked up? The parts you received from RMA either a) worked0 L5 F0 A+ D1 k: c' s
properly in their lab after repair, or b) were sent as working$ W K$ z# s" n- h; F# e; Q
replacements for the parts you sent to them. Either way, they should
( M* Q4 ?2 o+ Y' g0 k( t2 dfunction correctly. Since you had a problem initially when using the
# G- _& g( ^* G/ q4 a8 _Antec, and now are having what looks like static problems, perhaps
: [$ q- @8 @; w" o/ _3 ithat particular power supply has issues of its own.
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Regarding the TV out problem: Make sure the television is turned on0 S- b; q5 c2 h" W
and connected to the card before turning on the computer. You may also
! @2 B, p' m# {: A3 u: b' wwant to try a different video cable to see if that helps.$ q/ i. f j: B
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If a different power supply doesn't help the condition of the boards,
( s7 ^; Y( J2 C; o3 @+ J* {* I0 I! Vunfortunately the only option left is to contact RMA once again./ H& Y* {* D7 S
Please give these suggestions a try, and let us know if you need e/ H. e" @# e( ?( p; [
anything else.! p8 C& _+ a" _# |3 V$ l
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[5/14/2004 1:38:00 PM - lesliegat]
/ {" z* _7 f0 o3 Tsame problem since march the tv out feature isn't working w/ the card
1 s; m6 L: K5 f4 E8 U" kin the pc. doesn't really want to go through a another RMA call back
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9 |# q; U+ b2 p* u6 {9 v! I[5/14/2004 1:44:00 PM - smtelegadis@yahoo.com]
0 P* b" R/ x @1 WCalled RMA Dept after receiving replacement board. According to- i+ \8 K3 d2 g) {0 d/ z
"Ratan", the RMA rep I spoke with, the board is functionaly with3 Y1 s- C: L4 a7 N# z
respect all features including TV out.4 a7 |4 L# l3 ~1 Y8 ]
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Next, I called Tech support and left a message with Less who informed, b- l. N) r. t
me that I should receive a return phone call no later than end of day
# \4 |% y) ?* b L" k3 Q) EMonday 12PM. Which means if I do not hear back from tech support
) r$ Q5 w# K8 G$ _( T. e) e# _before then it will result in me contacting tech support again on p n5 Q! b S1 E2 b2 ^1 i" K! C
tuesday the 18th of may.
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I will not connect or test any of the products previously described
; J* n3 r3 i; _8 t6 eutil I speak with a technical support agent.
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. I! M! k# e+ A[5/18/2004 5:41:00 PM - smtelegadis@yahoo.com]
m- \ G- @% ^* MCalling back because ONCE again no one has return my call.
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6 W. l: J3 r0 z+ }% A9 x; f) z[5/18/2004 5:49:00 PM - smtelegadis@yahoo.com]( Z4 {" d h- k% I2 ^
left a message with supervision (Lee) voice mail. I am awaiting a2 Y" h- w4 f) i' }7 X+ i$ L+ Y
return phone call.
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! K2 w% U& P8 \6 [" l[5/19/2004 10:16:00 AM - smtelegadis@yahoo.com]
; D) ]( y. e* VNo return Call calling back AGAIN. Waiting to speak to a supervisor.' p6 z+ @' p$ Z+ Z
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[ 本帖最后由 H5N1 于 2007-2-14 21:50 编辑 ] |
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